Kyra Haynes
San Francisco,CA
Summary
With a proven track record at GAT, I excel in ramp service and customer engagement, demonstrating exceptional problem-solving abilities and a commitment to safety. My experience spans efficiently handling baggage, marshalling aircraft, and enhancing customer satisfaction, contributing significantly to operational excellence and team morale.
Professional in aviation ground services, bringing valuable hands-on experience in aircraft handling and turnaround processes. Proven track record of supporting team efforts and ensuring timely and safe operations. Reliable and adaptable, known for effectively managing dynamic operational needs and collaborating with team members.
Overview
6
6
years of professional experience
Work History
Ramp Agent
GAT
10.2023 - 05.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 to 6 daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Checked cargo and baggage for security to meet TSA regulations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
Direct Sales Agent
ASPCA
04.2022 - 10.2023
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
- Ensured positive customer experiences by resolving complaints swiftly and courteously.
- Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
- Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.
- Improved team morale and performance by sharing best practices and offering support to fellow sales agents.
Concessions Worker
Golden 1 Center
12.2019 - 06.2022
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Maintained clean, organized workspace according to operational standards.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
Sales Associate
Macy's
12.2017 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Independence High School
San Francisco, CA06-2020
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Baggage handling
- Safety procedures compliance
- Aircraft tug operation
- Safety procedures
- Customer service
Timeline
Ramp Agent
GAT
10.2023 - 05.2024
Direct Sales Agent
ASPCA
04.2022 - 10.2023
Concessions Worker
Golden 1 Center
12.2019 - 06.2022
Sales Associate
Macy's
12.2017 - 12.2019
High School Diploma -
Independence High School
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