Summary
Overview
Work History
Education
Skills
References
Timeline
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Kyra Heaney

Mooresville,NC

Summary

Dedicated employee with experience in customer-centric roles, excelling in team leadership and conflict resolution. Proven ability to enhance customer satisfaction and streamline operations, seeking to leverage these skills in a dynamic retail environment.

Overview

5
5
years of professional experience

Work History

Golf Sales Associate

Dick's Sporting Goods, Inc
Mooresville, North Carolina
07.2024 - Current
  • Assisted customers with product selection and provided expert golf equipment advice.
  • Maintained organized displays and ensured merchandise was properly stocked and labeled.
  • Participated in inventory management tasks to track stock levels and reorder supplies.
  • Resolved customer inquiries and concerns by tailoring customer service skills to fit the customers' needs.

Senior Team Member

Chick-fil-A
Mooresville , NC
12.2020 - 07.2024
  • Supervised team members during peak hours to ensure efficient service delivery.
  • Trained new staff on food safety and customer service standards.
  • Coordinated team schedules to optimize coverage during busy shifts.
  • Resolved customer inquiries and issues with effective problem-solving techniques, and provided excellent customer service.

Restaurant Hostess

Cantina 1511
Mooresville, North Carolina
06.2021 - 02.2022
  • Greeted guests warmly and escorted them to their tables.
  • Managed the reservation system to optimize seating efficiency.
  • Maintained cleanliness and organization of the host station area.
  • Coordinated with servers to ensure timely service for guests.

Education

High School Diploma -

South Iredell High School
Statesville, NC
05-2025

Bachelor of Arts - Exercise Science

University of North Carolina Wilmington
Wilmington, NC

Skills

  • Customer service
  • Organization
  • Team leadership
  • Communication skills
  • Inventory management
  • Sales techniques
  • Conflict resolution
  • Product knowledge

References

Dick's Sporting Goods: 

Direct Manager: Nate Williams 

Contact:  (704) 450-7678

Timeline

Golf Sales Associate

Dick's Sporting Goods, Inc
07.2024 - Current

Restaurant Hostess

Cantina 1511
06.2021 - 02.2022

Senior Team Member

Chick-fil-A
12.2020 - 07.2024

High School Diploma -

South Iredell High School

Bachelor of Arts - Exercise Science

University of North Carolina Wilmington
Kyra Heaney