Kyra Henderson
Athens,GA
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Publix
04.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Team Leader
Panera Bread
08.2019 - 11.2021
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Assistant Manager
Domino's Pizza
03.2017 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Certificate - Pharmacy Technician Program
University of Georgia
Athens, GA01-2023
High School Diploma -
Oglethorpe County High School
Lexington05-2010
Skills
- Problem-solving skills
- Teamwork and collaboration
- Confidentiality and HIPAA
- Customer relations
- Workflow optimization
- Insurance billing
- Medication dispensing
- Prescription filling
- Documentation and reporting
- Insurance verification
- Supply restocking
- Overseeing daily activities
- Pharmacy law compliance
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Pharmacy Technician
Publix
04.2023 - Current
Team Leader
Panera Bread
08.2019 - 11.2021
Assistant Manager
Domino's Pizza
03.2017 - 05.2018
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Certificate - Pharmacy Technician Program
University of Georgia
High School Diploma -
Oglethorpe County High School
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