Kyra Himmelberger
Marion,IL
Summary
Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment. Highly-motivated employee with desire to take on new challenges. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Security Officer
GardaWorld Security
Marion, IL
05.2024 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Cashier
Walgreens
Marion, IL
02.2024 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Customer Service Associate
Walmart
Murphysboro, IL
08.2022 - 04.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Claims Adjuster
HCSC - Blue Cross Blue Shield of Illinois
Marion, IL
06.2019 - 08.2022
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Investigated questionable claims to determine payment authorization.
- Completed required investigations on referred files within established timeframes.
- Obtained necessary information to complete proper evaluation of injury claims.
- Analyzed and audited open claims to calculate additional payments owed.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Negotiated and settled claims according to information presented through reports, research and data verification.
Pharmacy Technician
Walgreens
Harrisburg, IL
07.2018 - 06.2019
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Interpreted and processed medication orders under supervision of pharmacist.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered telephones to respond to questions or requests.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Operated cash registers to accept payments from customers.
Certified Nursing Assistant
Liberty Village
Marion, IL
02.2015 - 07.2015
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Helped residents walk with or without self-help devices.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Education
High School Diploma -
Central High School
Champaign, IL05.2013
Some College (No Degree) - Certified Nursing
Rend Lake College
Ina, ILSkills
- Verbal Communication
- Problem Resolution
- Surveillance
- Inbound and Outbound Calling
- Report Writing
- Customer relations
- Technologically savvy
- Conflict mediation
- CCTV Monitoring
- Data evaluation
Timeline
Security Officer
GardaWorld Security
05.2024 - Current
Cashier
Walgreens
02.2024 - 05.2024
Customer Service Associate
Walmart
08.2022 - 04.2023
Claims Adjuster
HCSC - Blue Cross Blue Shield of Illinois
06.2019 - 08.2022
Pharmacy Technician
Walgreens
07.2018 - 06.2019
Certified Nursing Assistant
Liberty Village
02.2015 - 07.2015
High School Diploma -
Central High School
Some College (No Degree) - Certified Nursing
Rend Lake College
Similar Profiles
Darren ElhornDarren Elhorn
Security Professional at GardaWorld Security/ Apex SecuritySecurity Professional at GardaWorld Security/ Apex Security
Mercy NaylorMercy Naylor
Security Officer at GardaWorld SecuritySecurity Officer at GardaWorld Security
Collin LoweCollin Lowe
SOC Analyst at GardaWorld SecuritySOC Analyst at GardaWorld Security