Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ke'Rissh Jones

Dallas,United States

Summary

Upbeat, customer-focused Sales Associate with 10 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. In addition to my expertise in retail; im also a experienced facility cleaning professional with 12 years of solid history. Working at residential and commerical properties. Diligent about carrying out tasks with care and high attention to detail. Focused on keeping areas organized, clean, sanitized, free of trash and protected against infestations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Apparel Sales Associate

Dillard's
Cedar Hill, TX
09.2022 - 01.2023
  • Organized clothing racks according to size, color, style or other criteria for easy identification by customers.
  • Maintained a neat and orderly appearance of the store merchandise.
  • Greeted customers upon entering the store to ensure they had a positive shopping experience.
  • Provided detailed product knowledge to customers regarding fabric, fit, styling and care instructions.
  • Created displays within the store that highlighted seasonal trends or promotional deals.
  • Assisted customers in selecting apparel items that best fit their needs and preferences.
  • Collaborated with team members on special projects related to marketing campaigns or store events.
  • Provided advice on fashion trends in order to help customers make informed decisions when purchasing apparel items.
  • Tracked down hard-to-find apparel items for customers who requested them.
  • Identified customer complaints or issues and provided prompt solutions to resolve them.
  • Assisted with weekly inventory management tasks such as counting stock, restocking shelves and verifying shipments.
  • Conducted visual inspections of all incoming merchandise for damages or defects prior to displaying it on the sales floor.
  • Attended vendor meetings to discuss new products, promotions and pricing updates.
  • Performed daily register transactions including sales and returns.

Customer Service Associate

Walmart
Dallas, TX
02.2021 - 05.2022
  • Answered phone calls from customers promptly and courteously.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Provided information about products and services available to customers.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Handled cash register operations accurately during peak times.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Performed additional duties as assigned by management team.

Facility Cleaner

Antioch Fellowship Missionary Baptist Church
Dallas, TX
01.2020 - 04.2021
  • Performed periodic deep cleaning tasks such as carpet shampooing or window washing.
  • Followed established procedures for handling hazardous materials properly.
  • Swept, mopped, and vacuumed floors in facility areas.
  • Dusted furniture and wiped down all surfaces with appropriate cleaning solutions.
  • Emptied wastebaskets and disposed of trash in designated receptacles.
  • Ensured that all proper safety measures were taken while performing duties.
  • Cleaned windows inside and outside the building according to safety protocols.
  • Stocked restroom supplies such as soap and paper towels.
  • Responded to emergency spills or other incidents requiring immediate attention.
  • Cleaned restrooms, including toilets, sinks, mirrors, and walls.
  • Maintained and sanitized break room and kitchen appliances.
  • Gathered and removed trash, placing in appropriate disposal area.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Apparel Team Lead

Academy Sports Outdoors
Dallas, TX
09.2019 - 05.2020
  • Checked store displays to maintain correct amount of merchandise.
  • Trained new employees in store operations, customer service techniques, and product knowledge.
  • Performed opening and closing duties such as setting up registers, counting cash drawers.
  • Resolved customer complaints regarding product quality or service in a timely manner.
  • Organized promotional displays according to corporate guidelines.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended, selected and located merchandise based on customer desires.

Sales Floor Associate Cashier

QuikTrip
Dallas, TX
03.2019 - 11.2019
  • Verified accuracy of prices by checking tags against inventory system.
  • Assisted customers with locating desired items in store.
  • Supported team members with stocking shelves, inventory control, price changes and other tasks as needed.
  • Ensured accurate pricing on products before ringing up orders for customers.
  • Maintained cleanliness of sales floor area and organized merchandise displays.
  • Resolved customer complaints in a courteous manner that minimized negative impact on store operations.
  • Restocked shelves according to planograms while adhering to company standards for quality assurance.
  • Greeted customers, provided excellent customer service and responded to inquiries.
  • Executed daily opening and closing procedures such as counting money in the register and reconciling receipts with sales totals.
  • Monitored customer traffic flow within the store to ensure efficient checkout processes.
  • Performed light housekeeping duties such as dusting shelves and vacuuming floors when necessary.

Professional Cleaner

Super Maids
Richardson, TX
08.2018 - 05.2019
  • Changed linens on beds when requested by client or hotel staff.
  • Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
  • Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
  • Utilized various cleaning solutions according to the type of surface being cleaned.
  • Inspected areas after completion to ensure they met standards of cleanliness set forth by the company.
  • Set up rooms for special events including arranging chairs and tables according to specifications provided by clients.
  • Cleans carpets using vacuum cleaner or other carpet cleaning equipment to remove spots and stains.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Performed daily dusting, leather and wood surface polishing and wall washing.

Housekeeper

emerson on harvest hill
Richardson, TX
10.2018 - 04.2019
  • Changed bed linens and towels, tidied up rooms.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Emptied trash receptacles throughout the property.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained and organized cleaning supplies stock.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Ensured that all health standards were met during cleaning operations.

Education

Associate of Arts - Business Management

Cedar Valley College
Lancaster, TX

Skills

  • Upselling strategies
  • Store maintenance
  • Professional Appearance
  • Retail Merchandising
  • Adaptability and Flexibility
  • Excellent Communication
  • Exceeding Customer Expectations
  • Creative Thinking
  • Professionalism
  • Housekeeping
  • Cleaning and sanitizing

Certification

  • certified customer service representative

References

References available upon request.

Timeline

Apparel Sales Associate

Dillard's
09.2022 - 01.2023

Customer Service Associate

Walmart
02.2021 - 05.2022

Facility Cleaner

Antioch Fellowship Missionary Baptist Church
01.2020 - 04.2021

Apparel Team Lead

Academy Sports Outdoors
09.2019 - 05.2020

Sales Floor Associate Cashier

QuikTrip
03.2019 - 11.2019

Housekeeper

emerson on harvest hill
10.2018 - 04.2019

Professional Cleaner

Super Maids
08.2018 - 05.2019

Associate of Arts - Business Management

Cedar Valley College

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Ke'Rissh Jones