Kyra Jones
Chicago,IL
Summary
Diligent Customer Relations Representative brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
4
4
years of professional experience
Work History
Account Manager
Discover Financial Service
09.2023 - 06.2025
- Act as the primary point of contact to ensure strong relationships with clients.
- Work to understand client needs and address any concerns or issues to ensure client satisfaction with the company’s products and services.
- Respond to client questions, resolve problems, and provide guidance on financial matters.
- Identify opportunities to upsell additional company products.
- Ensuring compliance with company policies and regulations.
- Prepare and maintain financial records, reconcile account balances, and ensure accurate processing of transactions.
Customer Relations Representative
PeopleReady
03.2022 - 06.2023
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Documented associate correspondence in CRM to track requests, problems and solutions.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Resolved associate inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Dietary Aide
Meadowbrook Manor
10.2021 - 03.2022
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines.
- Reported and documented resident changes in consumption or behaviors.
- Adhered to administrative departmental policies and procedures regarding safety, health and confidentiality.
- Conducted nutritional assessments of individuals and examined dietary histories to plan nutritional programs.
Education
Diploma - undefined
Hyde Park Academy High School
06.2012
Skills
- Verbal and Written Communication
- Call Documentation
- Microsoft Suite
- Salesforce
- Conflict Resolution
- Detail-Oriented
- Customer service
- Teamwork and collaboration
- Client relations
- Account management
Timeline
Account Manager
Discover Financial Service
09.2023 - 06.2025
Customer Relations Representative
PeopleReady
03.2022 - 06.2023
Dietary Aide
Meadowbrook Manor
10.2021 - 03.2022
Diploma - undefined
Hyde Park Academy High School