Summary
Work History
Overview
Education
Skills
Timeline
Generic

Kyra Lewis

Columbia,MD

Summary

Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Work History

Assistant Property Manager

Stonehaven Apartments/Columbia Choice Apartments
08.2021 - Current
    • Followed up on delinquent tenants and coordinated collection procedures.
    • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
    • Completed final move-out walk-throughs with tenants to identify required repairs.
    • Kept accurate records of all resident and tenant correspondence.
    • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
    • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
    • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
    • Showed apartments to potential tenants and answered questions regarding community.
    • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
    • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
    • Resolved conflicts between tenants regarding noise, encroachments, and parking.
    • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
    • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
    • Processed security deposit refunds.
    • Posted policies and rules in common areas for tenant review.
    • Collected and maintained careful records of rental payments and payment dates.
    • Communicated effectively with owners, residents, and on-site associates.
    • Implemented and enforced policies and procedures to maintain properties to highest standards.
    • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
    • Delivered emergency 24-hour on-call service for tenants on building issues.
    • Escalated major issues to property manager for immediate remediation.
    • Conducted regular inspections of both interior and exterior of properties for damage.

Breakfast Attendant

Springhill Suites By Marriott
06.2021 - Current
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Assisted with bussing tables and cleaning up spills.'
  • Addressed customer complaints and inquiries to verify satisfaction.

Leasing Consultant

Stonehaven Apartments
06.2017 - 08.2021
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Distributed and followed up on tenant renewal notices.
  • Registered clients on database to enable tracking history and maintain updated records.

Server

Carrabba's Restaurant
07.2016 - 12.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Call Center Representative

Protocall Communications
01.2017 - 05.2017
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Educated customers on company systems, form completion, and access to services.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Billing Coordinator/Administrative Assistant

Owens And Minor
02.2015 - 06.2016
  • Generated monthly billing and posting reports for management review.
  • Utilized various software programs to process customer payments.
  • Monitored outstanding invoices and performed collections duties.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Overview

8
8
years of professional experience

Education

No Degree -

Ferrum College
Ferrum, VA

High School Diploma -

Hammond High School
Columbia, MD
05.2012

Skills

  • Process Verification
  • Housing Regulations
  • Property Inspection
  • Property Management
  • Guest Relations Management
  • Customer Service and Rapport
  • Application Process Proficiency
  • Administrative Leadership
  • Rent Collection
  • Eviction Coordination
  • Customer Satisfaction

Timeline

Assistant Property Manager

Stonehaven Apartments/Columbia Choice Apartments
08.2021 - Current

Breakfast Attendant

Springhill Suites By Marriott
06.2021 - Current

Leasing Consultant

Stonehaven Apartments
06.2017 - 08.2021

Call Center Representative

Protocall Communications
01.2017 - 05.2017

Server

Carrabba's Restaurant
07.2016 - 12.2017

Billing Coordinator/Administrative Assistant

Owens And Minor
02.2015 - 06.2016

No Degree -

Ferrum College

High School Diploma -

Hammond High School

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Kyra Lewis