KYRA MAESTAS
Leander,TX
Summary
Dedicated Customer Service professional with a history of exceeding company goals. Skilled in working under pressure and adapting to new situations and challenges. Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Office Manager
Thomas Fysh Pump Services
San Diego, CA (Remote)
06.2019 - 05.2024
- Respond to customer calls and emails to answer questions about products and services.
- Place outbound customer service or customer satisfaction calls to follow up on issues.
- Develop and maintain successful relationships with vendors, suppliers and contractors.
- Coordinate special projects and manage schedules.
- Create, maintain and update filing systems for paper and electronic documents.
- Prepare invoices to customers, process payments, and document account updates.
- Manage over 50 customer calls per day.
Office Manager
Visionary School Of Performing Arts
San Diego, CA (Remote)
01.2009 - 05.2024
- Keep work areas clean and organized.
- Maintain reports of transactions and greet customers when walking in establishment.
- Accomplish multiple tasks within established time frame.
- Establish team priorities, maintain schedules and monitor performance.
- Deliver prompt service to prioritize customer needs.
- Schedule/confirm appointments and meetings.
- Increase sales by 10%.
Education
High School Diploma - Field Of Study: Communications
Grossmont Adult School
1035 E Madison Ave El Cajon, CA 9202111.2020
Skills
Teamwork - 13 years
Multitasking - 13 years
Customer Service - 13 years
Operating Telephones - 5 years
Customer Relations - 5 years
Call Center Operations - 5 years
Conflict Resolution - 13 years
Billing and Invoicing - 5 years
Clear Communication skills - 13 years
Schedule Coordination - 5 years
Timeline
Office Manager
Thomas Fysh Pump Services
06.2019 - 05.2024
Office Manager
Visionary School Of Performing Arts
01.2009 - 05.2024
High School Diploma - Field Of Study: Communications
Grossmont Adult School