Kyra Mahnesmith
Galesburg,IL
Summary
Customer-focused Instacart Shopper with 10+ years of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer needs, on time and in perfect condition.
Reliable Sales Assistant specializing in food service industry. Customer service expert knowledgeable about food handling and sanitation. Offering years of experience in Food Service Industry.
High-energy Customer Service Representative skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
Customer Service Representative with talent for adaptability and quick thinking. Strong knowledge of customer service and food handling/sanitation. Communicative and team-oriented with proficiency in Microsoft Office. Ability to meet team, individual and management objectives.
Hardworking and reliable Customer Service Representative with strong ability in planning, organization, and resolving issues. Offering communication, problem solving, and decision making. Highly organized, proactive and punctual with team-oriented mentality.
Overview
4
4
years of professional experience
Work History
Instacart Shopper
Instacart
Galesburg, IL
07.2021 - Current
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Satisfied customers with quick, accurate service under tight deadlines.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
- Listened to customer needs to identify and recommend optimal product selections.
- Handled all delegated tasks, including shopping and delivering of groceries.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained high customer service rating of 4.98 out of 5 for over 150 grocery deliveries.
- Delivered groceries to customer locations.
Uber Eats Food Delivery
Suburban Propane
Elko, NV
06.2019 - Current
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Recorded weekly hours and mileage for accurate payment.
- Collected tips from customers through hands-free electronic methods.
- Carried food in insulated bags to maintain hot or cold temperature.
- Communicated with UberEats to coordinate deliveries and obtain destination address.
- Delivered food to customers on specified routes in Odessa/Midland.
- Documented time of delivery to record completion of order.
- Went over 365 days of operating motor vehicles without accident.
- Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Completed daily pre-trip inspection checklist before first delivery with 99% accuracy rate.
- Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times.
- Contacted customers prior to delivery to coordinate delivery times.
- Pulled and reviewed UberEats daily customer tickets to successfully fulfill orders.
- Exceeded productivity goals by through effective routing and planning.
Customer Service Representative
Chick-Fil-A Inc.
City, STATE
10.2019 - 09.2020
- Assessed customer needs and upsold products and services to maximize sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Delivered service and support to each customer, paving way for future business opportunities.
- Answered 10+ inbound calls per day and directed to designated individuals or departments.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor Of Science - Information Technology
American Intercontinental University
Online09.2025
High School Diploma -
Knoxville High School
Knoxville, IL Skills
- Merchandising proficiency
- Opening and closing procedures
- Effective customer upselling
- Staff training and motivation
- Processing payments
- Team member motivation
- Food safety and sanitation
- Organization
- Team building
- Process improvement
- Communications
- Problem resolution
- Relationship development
- MS Office
- Planning and coordination
- Customer service
- Performance Goals
- Company Safety Procedures
- Health Code Requirements
- Food Handling Standards
- Completing Purchases
- Standard Operating Procedures Understanding
- Revenue Growth
- Acquire New Business
- Customer Relations
- Effective Multitasking
- Safety Rules
- Legal Standards
- Client Needs Assessment
- Verbal and Written Communication
- Delivery Management
- Customer assistance
- Liquor law compliance
- Written and verbal communication
- Cash Handlin
- Cash register systems
- Currency counting
- Cleaning and sanitizin
- Sales expertise
- Cleaning and sanitizing
- Purchase assistance
- Product knowledge
- Stocking and replenishing
- Identification checksl
- Proficient in [Software]
- Time management skills
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Instacart Shopper
Instacart
07.2021 - Current
Customer Service Representative
Chick-Fil-A Inc.
10.2019 - 09.2020
Uber Eats Food Delivery
Suburban Propane
06.2019 - Current
Bachelor Of Science - Information Technology
American Intercontinental University
High School Diploma -
Knoxville High School
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