Kyra Mahnesmith
Galesburg,IL
Summary
Adept at managing high-stress situations and resolving customer disputes, I enhanced loyalty at Family Dollar through exceptional service and empathy. Skilled in data entry and Microsoft Excel, I maintained accuracy and efficiency, contributing to a culture of high customer satisfaction. My problem-solving abilities and professional telephone demeanor have consistently fostered positive client relations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Family Dollar
03.2020 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Data Entry Clerk
Save A Lot
08.2015 - 03.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
Diploma -
Knoxville High School
Knoxville, ILSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Microsoft Outlook
- Customer Relations
- Computer Proficiency
- Microsoft Excel
- Client Relations
- Professional telephone demeanor
Languages
English
Native or Bilingual
Quote
It is never too late to be what you might have been.
George Eliot
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Outdoors
Timeline
Customer Service Representative
Family Dollar
03.2020 - 06.2024
Data Entry Clerk
Save A Lot
08.2015 - 03.2020
Diploma -
Knoxville High School
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