Kyra McKee
Washington,USA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Red Mountain Resort
04.2025 - 11.2025
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
- Collaborated with other departments such as concierge or bell staff to ensure seamless service delivery throughout the hotel
Shift Lead
Protein Foundry
02.2023 - 01.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Online Shopper
Walmart
10.2021 - 08.2022
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips
- Asked store associates for help locating missing products
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Greeted customers and answered product or service questions
- Suggested comparable products to replace out-of-stock items
- Satisfied customers with quick, accurate service under tight deadlines
- Completed pickup and shopping orders for customers within local area
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver
- Listened to customer needs to identify and recommend best products and services
Education
High school diploma -
Mountain Ridge High School
Herriman, UT06.2022
Skills
- Cash handling
- Time management (3 years)
- POS (3 years)
- Multitasking
- Hospitality
- Greeting customers (3 years)
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Microsoft Outlook
- OPERA
- Calm and Professional Under Pressure
- Organizational skills (3 years)
- Basic math
- Cash register
- Problem-Solving
- Retail sales
- Customer service (3 years)
- Cultural Awareness and Sensitivity
- Sales
- Leadership (2 years)
- Communication skills (3 years)
- Multitasking and Prioritization
- Relationship Building
- Phone etiquette (3 years)
- Front desk
- English
Certification
- Food Handler
- Driver's License
Timeline
Front Desk Agent
Red Mountain Resort
04.2025 - 11.2025
Shift Lead
Protein Foundry
02.2023 - 01.2025
Online Shopper
Walmart
10.2021 - 08.2022
High school diploma -
Mountain Ridge High School