Kyra McManus
Iowa City,IA
Summary
Enthusiastic and dedicated professional with a passion for building meaningful connections with others. Skilled in fostering student engagement, delivering academic support, and providing mentorship to promote growth and success. Thrives in fast-paced environments, delivering exceptional customer service and resolving challenges with a positive, solutions-oriented approach. Proficient in EPIC and POS systems, appointment scheduling, and administrative tasks, with high communication skills and teamwork. Known for bringing energy, creativity, and ensuring both professional and personal development.
Overview
6
6
years of professional experience
Work History
Undergraduate Teaching Assistant
University of Iowa
Iowa City, IA
08.2024 - Current
- Company Overview: Department of Psychology
- Contributed to instructor meetings by offering constructive feedback on course content and student performance
- Attended lectures and discussions, providing detailed notes for students with SDS accommodations
- Delivered thoughtful, positive feedback to students, supporting their academic growth and engagement
- Maintained consistent and professional communication with both students and faculty to ensure smooth course operations
- Built strong rapport with students and faculty, fostering a supportive and collaborative learning environment
- Collaborated with the professor and fellow TAs to enhance the educational experience and improve instructional strategies
- Developed skills in supporting student learning and promoting their professional development
- Department of Psychology
Student Leader
The Navigators
Iowa City, IA
05.2024 - Current
- Co-led weekly Bible studies, facilitating discussions and spiritual growth alongside fellow leaders
- Participated in weekly large group worship, leadership team (DMT) meetings, and monthly ministry council (DMC) meetings
- Strengthened leadership and collaborative teamwork skills through active participation in ministry activities
- Mentored and discipled young women, fostering personal and spiritual development within the ministry
- Cultivated strong interpersonal communication and relationship-building abilities, creating a welcoming and supportive community
- Enhanced conflict resolution skills by addressing challenges and maintaining harmony within the group
Student Clerk
University of Iowa Hospitals and Clinics
Iowa City, IA
08.2023 - Current
- Company Overview: Department of Psychiatry
- Greeted and welcomed patients with warmth and professionalism upon arrival, ensuring a positive first impression
- Managed patient check-ins and check-outs efficiently, maintaining smooth clinic operations
- Scheduled new and recurring appointments both in person and over the phone, ensuring accuracy and timeliness
- Provided clear and accurate information to patients and staff through in-person, phone, and email communications
- Organized and distributed daily mail and deliveries to ensure timely processing of important documents and materials
- Assisted with special projects as needed, contributing to overall clinic efficiency
- Utilized EPIC system for patient management and administrative tasks
- Psychiatry
Server
Tribute Eatery & Bar
Iowa City, IA
08.2023 - Current
- Operated POS terminals (Toast) for efficient order entry, bill splitting, and payment processing, ensuring accuracy in transactions
- Provided attentive customer service by refilling drinks and offering condiments, napkins, and other essentials to enhance the dining experience
- Collaborated with hosts, bussers, and kitchen staff to facilitate smooth service and timely food delivery
- Enforced age restrictions for alcohol service by verifying customer identification in compliance with legal requirements
- Delivered food and beverages to patrons, promptly addressing and resolving any order-related issues to ensure customer satisfaction
- Maintained a clean and organized workspace while displaying extensive knowledge of the menu and products, contributing to a positive dining atmosphere
Server
GMigs 5th Street Pub
West Des Moines, IA
05.2023 - 07.2023
- Operated POS terminals (Toast) to efficiently input orders, split bills, and calculate totals for accurate transaction processing
- Collaborated with hosts, bussers, and kitchen staff to ensure seamless preparation and service for customers
- Enforced legal age restrictions for alcohol consumption by verifying customer identification
- Delivered food and beverages to patrons while promptly addressing and resolving any issues with orders
- Engaged with customers to assess satisfaction with meals, taking immediate action to resolve concerns
- Maintained cleanliness and organization by clearing tables, bussing dishes, and restocking server areas throughout shifts
Host & To Go Specialist
Olive Garden
West Des Moines, IA
12.2020 - 08.2022
- Efficiently packaged meals for customers, ensuring accuracy and presentation standards
- Managed customer interactions via telephone, taking orders and addressing inquiries with professionalism
- Participated in ongoing training and compliance activities to enhance service quality and operational efficiency
- Monitored and restocked the to-go station throughout shifts to maintain optimal service readiness
- Engaged with customers during car-side pickup, providing a seamless and positive experience
- Processed and packaged catering orders for various events, ensuring timely and accurate fulfillment
- Operated POS terminals for order entry and payment processing, maintaining accuracy in transactions
Server
Marina Bar & Grill
Yankton, SD
06.2022 - 07.2022
- Operated POS terminals for order entry, bill splitting, and payment processing, ensuring efficiency in transactions
- Provided exceptional customer service by proactively refilling drinks, offering condiments, and addressing order discrepancies promptly
- Collaborated with hosts, bussers, and kitchen staff to facilitate smooth service and timely food delivery
- Enforced legal age restrictions for alcohol service by verifying customer identification
- Maintained cleanliness and organization of the dining area, performing regular cleaning duties and restocking supplies as needed
- Demonstrated extensive knowledge of the menu, engaging with customers to enhance their dining experience and satisfaction
Team Member
Dairy Queen
West Des Moines, IA
04.2019 - 12.2020
- Prepared and served a variety of menu items, including ice cream cakes, dilly bars, and ice cream sandwiches, ensuring high-quality standards
- Thrived in high-pressure environments by efficiently managing drive-thru orders and service at the window
- Demonstrated a strong commitment to learning and mastering required tasks quickly to optimize overall performance
- Processed and fulfilled customer special orders with accuracy and attention to detail
- Assisted in onboarding and training newly hired team members by providing guidance on company procedures and safety protocols
- Maintained high standards of cleanliness and organization around equipment to promote workplace safety and productivity
Education
Bachelor of Arts - Psychology, Human Relations and Communications
University of Iowa
Iowa City, IA05.2025
High School -
Valley High School
West Des Moines, IA05.2022
Skills
- Relationship Building
- High Energy and Stamina
- Communication Skills
- Student Engagement
- Academic Support
- Test Proctoring
- Mentorship
- EPIC System Proficiency
- POS System Proficiency
- Appointment Scheduling
- Interpersonal Communication
- Professional Communication
- Collaborative Teamwork
- Student Development
- Conflict Resolution
- Customer Service
- Problem-Solving
- Time Management
- Leadership strength
References
References available upon request.
Timeline
Undergraduate Teaching Assistant
University of Iowa
08.2024 - Current
Student Leader
The Navigators
05.2024 - Current
Student Clerk
University of Iowa Hospitals and Clinics
08.2023 - Current
Server
Tribute Eatery & Bar
08.2023 - Current
Server
GMigs 5th Street Pub
05.2023 - 07.2023
Server
Marina Bar & Grill
06.2022 - 07.2022
Host & To Go Specialist
Olive Garden
12.2020 - 08.2022
Team Member
Dairy Queen
04.2019 - 12.2020
Bachelor of Arts - Psychology, Human Relations and Communications
University of Iowa
High School -
Valley High School
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