Kyra Morgan

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Updated patient information and insurance details for accurate electronic medical records.
• Registered patients and completed associated paperwork for accurate records.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Provided prompt, polite and professional in-person and telephone customer service.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
• Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
• Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
• Performed various administrative tasks by filing, copying and faxing documents.

• Set performance expectations for the team and monitored progress towards goals while providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Cultivated warm relationships with regular customers.
• Supervised and managed the register, stocked food, snacks, and

company memorabilia

• Janitorial duties

• In charge of decorations for scheduled events and parties.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Built strong relationships with clients to deliver emotional support and companionship.
• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Planned, prepared, and served meals and snacks according to prescribed diets.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
• Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
• Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Transported individuals to events and activities, medical appointments, and shopping trips.