Kyra Murphy
Cincinnati,OH
Summary
Resourceful Administrative Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and process improvement. Excel in communication, time management, and problem-solving to enhance organizational effectiveness. Committed to fostering positive workplace culture and driving operational success.
Overview
19
19
years of professional experience
Work History
Administrative Manager (Chief of Staff)
U.S. Bank
05.2019 - Current
- Govern activities and functions for over 200 branch locations with 850 employees in the states of Ohio and Indiana, including all traditional, in-store and on-site branches
- Provide leadership to a team that supports, communicates and implements all projects and administrative functions within the business line
- Create and execute a strategic plan for the market to assist with driving growth and revenue through deepening customer relationships, increasing employee engagement and activating our community outreach
- Build partnerships and successfully collaborate with other lines of business focusing on process improvement, better ways of working and strategies aligned with DEI efforts
- Track record of success with project management, including oversight and execution, with the ability to manage multiple projects simultaneously
- Manage client and vendor relationships and provide regular project updates to executive teams
- Maintain the market budget and analyze financial data to identify areas of cost saving and revenue growth
- Change management advocate encouraging innovation and agility in order to support the intended culture
- Winner of Legends of Possible award, the highest form of recognition, in 2018
Regional Performance Manager
U.S. Bank
07.2010 - 04.2019
- Strategically aligned team goals and objectives to the region in order to drive financial results into the business
- Managed projects including the creation, implementation and follow-up on each project’s success
- Utilized financial data to align initiatives and strategies in order to support a culture of digitization and innovation
- Provided training and development to branch employees in order to build their skills and competencies to support the business objectives
- Provided mentorship, guidance and direction to management on employee relations, compensation, diversity, employee development and employee communications
- Collaborated with leadership on recruitment strategies, development plans, performance management and retention strategies
- Served as champion for the annual employee satisfaction survey, which included leading the roll-out and action planning process
- Analyzed employee productivity data to identify areas for improvement
- Developed performance metrics and monitored progress towards meeting goals
Senior Human Resources Manager
U.S. Bank
12.2005 - 06.2010
- Provided HR support to over 600 employees in Business Banking and Metropolitan Traditional Branch Banking
- Acted as a consultant to business leaders providing advice and recommendations on employee relations matters
- Facilitated meetings between managers and staff members regarding workplace conflicts or disputes
- Developed plans to increase morale and engagement in order to improve job satisfaction and reduce turnover
- Identified operational weaknesses to improve or innovate people, programs and processes
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives
- Managed employee relations issues such as grievances, performance management, disciplinary actions and terminations
- Assisted with the development and mentored newer HR Generalists to ensure consistent application of policies across client groups
Education
Bachelor of Arts - Sociology, Business Administration
University of Kentucky
Lexington, KY12.1997
Skills
- Executive Acumen
- Critical Thinking
- Analytical and Strategic
- Project Management
- Achievement-Driven
- Financial Planning and Budgeting
- Organizational Change Strategy
- Collaboration and Teamwork
- Effective Communication
- Remote Team Management
Hobbies and Interests
- Gallup Certified Strengths Coach
- Treasurer on the Board of Directors for the National Alliance on Mental Illness
- Former chair of the United Way campaign
- Member of various Business Resource Groups
- Passionate about volunteering with organizations that have positive social impact
Timeline
Administrative Manager (Chief of Staff)
U.S. Bank
05.2019 - Current
Regional Performance Manager
U.S. Bank
07.2010 - 04.2019
Senior Human Resources Manager
U.S. Bank
12.2005 - 06.2010
Bachelor of Arts - Sociology, Business Administration
University of Kentucky
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