KYRA PATRICK
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
6
6
years of professional experience
Work History
FRONT DESK ASSOCIATE
EOS Fitness
01.2024 - 01.2025
- Greet and assist gym members, ensuring a positive first impression.
- Manage membership inquiries, process payments, and maintain a clean, welcoming environment.
- Resolve member concerns promptly, fostering a supportive atmosphere.
- Collaborate with fitness instructors to promote classes and personal training services.
- Implement effective upselling strategies, contributing to increased membership sales.
- Monitor gym equipment, reporting maintenance needs to ensure safety and functionality.
TECHNICAL SUPPORT REPRESENTATIVE
Asurion
05.2022 - 01.2024
- Provided exceptional technical support, resolving complex issues for customers.
- Consistently met service level targets and improved customer satisfaction scores.
- Analyzed recurring technical issues, developed efficient troubleshooting methods, and contributed to knowledge base updates, enhancing team performance.
- Proposed and implemented new support processes, streamlining workflow and reducing average call handling time while maintaining quality standards.
- Achieved top-tier performance metrics in call resolution and customer feedback.
- Recognized for consistently exceeding productivity benchmarks.
- Enhanced support processes, cut response time, increased satisfaction, implemented ticketing system.
- Foster strong relationships with cross-functional teams to resolve complex customer issues.
- Contributed to the knowledge base, enhancing team performance.
Office Assistant
Moreflavor
09.2018 - 01.2022
- Elevated customer satisfaction ratings through prompt response to inquiries and effective issue resolution.
- Developed spreadsheets in Microsoft Excel for tracking expenses and financial data related to office budget.
- Managed inventory of office supplies, ensuring timely orders and stock availability.
- Conducted market research to identify industry trends and insights.
- Collaborated with team members to achieve project objectives and adhere to deadlines.
- Entered data into databases with accuracy and efficiency.
Education
BACHELOR'S DEGREE - DATA SCIENCE
College of Southern Nevada
Las Vegas, NV05-2028
Certificate - Data Analysis
Career Development Solutions
Las Vegas, NV04-2025
HIGH SCHOOL DIPLOMA -
Freedom High School
Oakley, CA06.2017
Skills
- Customer service
- Data analysis and visualization
- Problem solving and decision-making
- Empathy and compassion
- Data entry and attention to detail
- Organizational skills
- Sales support
- Analytical thinking
- Invoicing and billing
- Project management
- Technical support
- Regulatory reporting knowledge
- Data governance expertise
- Excel functions proficiency
- Financial data analysis
- Query languages and data programming
Timeline
FRONT DESK ASSOCIATE
EOS Fitness
01.2024 - 01.2025
TECHNICAL SUPPORT REPRESENTATIVE
Asurion
05.2022 - 01.2024
Office Assistant
Moreflavor
09.2018 - 01.2022
BACHELOR'S DEGREE - DATA SCIENCE
College of Southern Nevada
Certificate - Data Analysis
Career Development Solutions
HIGH SCHOOL DIPLOMA -
Freedom High School
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