Kyra Pointer
Mound City,KS
Summary
Efficient medical assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Community Health Center of Southeast Kansas
08.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Medical Office Receptionist
Community Health Center of Southeast Kansas
01.2022 - 01.2023
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
- Supported new employees through onboarding processes including training in software systems usage necessary for their roles.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Phlebotomist
Ascension Via Christi Hospital
12.2020 - 01.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Organized daily work based on collection priority.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
Education
Biology
Fort Scott Community College
Fort Scott, KSBiology
Pittsburg State University
Pittsburg, KSHigh School Diploma -
Jayhawk Linn High School
Mound City KS05-2018
Skills
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR- Epic and ECW
- Heartsaver CPR AED/ First Aid
- Patient-focused care
- EKG set up and monitoring
- Phlebotomy
- Adaptable
- Multitasking Abilities
- Calm and level-headed under duress
- Quick problem solver
- Reliability
Certification
- Basic Life Support (BLS) - American Heart Association.
- CPR/AED Certification
- First Aid Certification
Languages
English
Native or Bilingual
Timeline
Medical Assistant
Community Health Center of Southeast Kansas
08.2024 - Current
Medical Office Receptionist
Community Health Center of Southeast Kansas
01.2022 - 01.2023
Phlebotomist
Ascension Via Christi Hospital
12.2020 - 01.2022
- Basic Life Support (BLS) - American Heart Association.
- CPR/AED Certification
- First Aid Certification
Biology
Fort Scott Community College
Biology
Pittsburg State University
High School Diploma -
Jayhawk Linn High School
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