Kyra Punjabi
Edmonton,Canada
Summary
A team player, with a commitment to provide pleasant customer service. A trustworthy and approachable individual with excellent communication to cooperatively work with clients, and coworkers. I am friendly, high-energy professional who anticipates what the company or client demands, set priorities and work meticulously.
Passionate, hardworking, and attentive customer service specialist trained in conflict resolution and communication. Seeking for a full-time job to enhance my ability further and add to the ongoing success of the company.
Overview
11
11
years of professional experience
Work History
Office Administrator
Prem Shan Professional corporation
08.2019 - Current
- Answer telephone and respond to client’s inquiries on their tax problems
- Perform tax assistant duties to the tax department
- Prepare payroll, do Basic bookkeeping
- Organize and manage all tax reports, statements and documents related to the client
- Schedule and organize tax works and assignments for tax professionals
- Process incoming mails and emails
- Provide receptionist duty support
- Maintain client’s confidentiality at all time
- Other duties such as data entry services, organizing and Filling paperwork, make appointments, Preparing Tax payments, scan documents etc.
Production Associate
Get Sauced
03.2019 - 06.2019
- Complete daily assigned tasks to meet production volume and schedule
- Ensure that work environment is maintained clean, safe and organized
- Ensure that the manufactured product meets customer specifications
- Maintain documentations for production related activities for reference purposes
- Labelling, packing for purpose of shipment, Affix shipping labels on packed cartons etc.
Receptionist
Aurora reproductive care
01.2016 - 01.2017
- Responsible for booking appointments, greeting and registering patients
- Assisting physicians and nurses in the clinic with vital signs, ultrasound and minor procedures inventory management
- Data entry
- Calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized
- Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
- Maintained operations by following policies and procedures; reporting needed changes.
Crew Member
McDonald's
01.2015 - 01.2016
- Attend customers and provide them with quick and accurate service
- Taking orders and processing it
- Handling cash /debit transactions
- Maintain cleanliness and hygiene
- Deliver order information to the kitchen and ensure order is delivered.
Administrative assistant/ Coordinator
Better We, Dr. Ratna Bilwani
01.2013 - 01.2015
- Responsible for coordinating the implementation and development of the After-school program
- Maintained records
- Generated written and oral reports to the head
- Assisted senior administrators in developing and implementing the program
- Developed policies and procedures
- Implemented therapies/strategies as directed by Dr
- Bilwani
- Maintained front office operations in alignment with the company
- Created and maintained patient chart
- Responsible for creating, scheduling, maintaining and updating of charts and all medical transcriptions.
Sales Associate / cashier
Reve Fashions
01.2013 - 01.2014
- Provided excellent customer service while on the selling floor
- Stocked and replenished merchandise when necessary
- Received and processed cash, check and credit payments
- Responsible for visual merchandise
- Styled mannequin designs and managed the store front
- Grow and ensure sales through customer service, relationship building, product knowledge
- Resolved customer inquiries and conflicts
- Ensured to keep the store in a clean and safe environment.
Education
Masters in clinical psychology -
Gujarat University, India
01.2011
Bachelor of Arts in Psychology -
St. Xavier’s College, India
01.2008
Skills
- Effective communication skills
- Proficiency in Ms office and good typing speed
- Able to perform routine, repetitive work
- Well organized
- Order Fulfillment
- Leadership
- Attention to detail
- Co-operative team player
- Ability to earn independently
- Fast learner Ability to understand and carryout given directions
- Ability to multitask
- Customer complaint resolution
Career Statement
My greatest strengths are exceptional communicator and motivator who leads by example. Secondly, skilled in establishing a trusting relationship with client of all ages, cultures and backgrounds. Can handle customer queries personally or via phone or email. Handle cash and other transactions. Fluent in English. Quick learner. Dedicated to maintaining outstanding customer interaction and thereby contribute to customer success and satisfaction.
Voluntary Experience
- Childcare Assistant and admin assistant, International women of Saskatoon, 08/2015, 2016
- Assistant Facilitator, Holliston Elementary school, 04/2015, 2016
Timeline
Office Administrator
Prem Shan Professional corporation
08.2019 - Current
Production Associate
Get Sauced
03.2019 - 06.2019
Receptionist
Aurora reproductive care
01.2016 - 01.2017
Crew Member
McDonald's
01.2015 - 01.2016
Administrative assistant/ Coordinator
Better We, Dr. Ratna Bilwani
01.2013 - 01.2015
Sales Associate / cashier
Reve Fashions
01.2013 - 01.2014
Masters in clinical psychology -
Gujarat University, India
Bachelor of Arts in Psychology -
St. Xavier’s College, India
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