Kyra Pyles
District Heights,MD
Summary
Hardworking front desk professional bringing expertise in reservations, concierge services and department collaboration. Also very Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
2
2
years of professional experience
Work History
Guest Services Associate
Topgolf
01.2022 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Coordinated event bookings, ensuring seamless execution of logistics and guest satisfaction.
- Maintained accurate records of guest transactions, upholding strict confidentiality standards.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Booked appointments, accepted payments and answered guest questions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Service Associate
Dunkin Donuts & Baskin Robbins
09.2023 - 12.2023
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Collaborated with team members to streamline processes and improve overall service efficiency.
Education
High School Diploma -
Suitland High School
District Heights, MD05.2023
Skills
- Cash Handling
- Hospitality Services
- Reservation Management
- Rate Changes
- Training and Mentoring
- Making Reservations
- Confirming Departure Times
- Problem-Solving Skills
- Time Management
- Guest Engagement and Assistance
- Team Motivation
- Guest Registration
Timeline
Service Associate
Dunkin Donuts & Baskin Robbins
09.2023 - 12.2023
Guest Services Associate
Topgolf
01.2022 - Current
High School Diploma -
Suitland High School
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