Kyra Rucker
Summary
Dynamic, customer-focused professional with extensive experience in call center operations and administrative support within fast-paced environments. Proven ability to manage inbound and outbound communications, address inquiries, and resolve issues while ensuring exceptional service delivery. Strong organizational and communication skills, complemented by a friendly demeanor, enhance customer satisfaction and team collaboration. Eager to leverage expertise in customer service software and problem-solving to provide outstanding front desk services at a progressive organization dedicated to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Levenson Eye Associates
07.2024 - Current
- Managed high-volume customer inquiries, resolving issues efficiently and improving overall satisfaction.
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Implemented electronic health record systems to enhance patient information accessibility.
- Developed communication protocols for effective interactions between patients and healthcare providers.
- Trained new staff on patient care procedures and organizational policies to ensure compliance.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
-
Front Desk Specialist
Florida Retina Institute
08.2023 - 06.2024
- Provided administrative support as needed, including data entry, filing, and processing office documents
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Responsible for maintaining a clean and organized front desk area, including stocking supplies and keeping track of inventory
- Managed incoming phone calls, transferred calls to appropriate personnel, and took detailed messages as needed
- Handled scheduling of appointments, meetings, and reservations for both internal and external stakeholders
- Greeted and assisted guests and clients in a professional and courteous manner at the front desk of a busy office
Certified Nurse Assistant
The Springs of Batesville
07.2019 - 05.2023
- Ensured patient comfort and safety by maintaining a clean and organized environment
- Collaborated with other healthcare professionals to develop and implement individualized care plans for patients
- Demonstrated compassion, patience, and empathy in all interactions with patients and their families
- Monitored vital signs and reported any changes in condition to the nursing staff
- Provided quality care to elderly patients in a long-term care facility, assisting with daily living activities including bathing, dressing, and feeding
Patient Care Tech
White River Medical Surgery Center
02.2017 - 02.2019
- Provided direct patient care under the supervision of nursing staff
- Monitored vital signs and reported any changes to the medical team
- Responded to patient calls and requests in a timely and compassionate manner
- Maintained a clean and organized patient care environment to ensure safety and infection control
Certified Nurse Assistant
Mountain Meadows
01.2014 - 01.2016
- Administered medications and treatments as directed by healthcare providers to ensure patient comfort and well-being
- Assisted with daily living activities, including bathing, dressing, and feeding, for elderly and disabled patients
- Monitored vital signs and reported any abnormalities to the nursing staff in a timely manner
- Maintained accurate and up-to-date patient records to facilitate continuity of care
Education
Associates of Applied Science - Health Professions in Nursing
Ozarka College
Melbourne, Arkansas05.2023
High School Diploma - General Studies
Middleburg High School
Middleburg, FL05.2013
Skills
- Software proficiency
- Effective call management
- Customer service in call centers
- Telecommunications support
- Problem Solving
- Account updating
- Multitasking and organization
- Reliability and punctuality
- Data Entry
- Microsoft Word
- Excel
- Communication
- Teamwork
- Organization
- Written and oral communication
- Attention to detail
Accomplishments
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Developed improved tracking and assessment system to increase patient care standards.
Certification
- Certified Nursing Assistant
- CPR Certified
Timeline
Patient Care Coordinator
Levenson Eye Associates
07.2024 - Current
Front Desk Specialist
Florida Retina Institute
08.2023 - 06.2024
Certified Nurse Assistant
The Springs of Batesville
07.2019 - 05.2023
Patient Care Tech
White River Medical Surgery Center
02.2017 - 02.2019
Certified Nurse Assistant
Mountain Meadows
01.2014 - 01.2016
High School Diploma - General Studies
Middleburg High School
Associates of Applied Science - Health Professions in Nursing
Ozarka College
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