April Blair
Greenwood,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Help Desk Account Manager
MIBOR Realtor Association
Indianapolis, IN
04.2023 - Current
- Opened service tickets for clients, documenting user information and description of problem.
- Assisted customers with instructional support and product troubleshooting.
- Fielded help desk customer questions and fulfilled requests.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Assisted customers by troubleshooting and resolving technical problems.
- Developed and maintained positive customer relationships.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Trimmer
Park embroidery designs
Beech Grove, IN
10.2022 - 04.2023
- Followed quality control guidelines and inspected garments to verify pristine condition before final delivery to customer.
- Placed thread spools on spindles, inserted bobbins and threaded ends through machine guides.
- Monitored machine operations to detect defective stitching, breaks in thread or machine malfunctions.
- Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
- Checked fabric for markings and pins to sew together correctly.
- Aligned items under needles using machine guides, clamps and templates.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Programmed correct color sequences to match order ticket specifications.
- Observed sewing operations to detect defects in stitching.
- Selected size and color threads to draw threads through machine guides and bobbins.
- Operated multi-head sewing machines to embroider names, initials or decorative designs on garments and household articles.
- Assisted with customer requests and answered questions to improve satisfaction.
Closing Coordinator
Bailey & Wood Financial Group/GVC Mortgage
Whiteland, IN
06.2016 - 10.2022
- Responded to customer inquiries and researched answers to questions.
- Reviewed loan applications and supporting documentation for completeness and compliance.
- Handled pipeline of active deals in closing stage.
- Read and interpreted loan and legal documentation.
- Prepared and audited loan file documents for long-term file maintenance.
- Managed and resolved concerns, problems or issues to avoid closing delays.
- Reviewed title commitment and insurance policies to support pre-closing documentation.
- Partnered with advisors and other parties to collect information to satisfy closing conditions.
- Gathered client debt, credit and income information to determine loan eligibility.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information.
- Verified accuracy of information on mortgage documents.
- Promoted strong commitment to productive loan processing by following up with necessary parties and quickly resolving issues.
- Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
- Filed completed packages quickly and efficiently.
- Created and completed loan submission packages.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Managed conditions sent from underwriting departments.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Evaluated and adjusted loan files to meet banking, federal and secondary market regulations.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Inspected loan documentation for mistakes and corrected discrepancies.
Escrow Specialist
Carrington Mortgage
Westfield, IN
09.2014 - 06.2016
- Collaborated with internal banking and accounting teams to maintain escrow accounts and records and approved funds disbursements.
- Promoted first-time-right and on-time mentality to eliminate errors and rework, resulting in satisfied customers with no surprises.
- Verified newly-loaded consumer, mortgage and commercial loans against established standards.
- Confirmed on-time mortgage payments as per signed agreements, reviewing records monthly to reduce past-due accounts.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Updated client account information and records in company databases.
- Audited files regularly to detect and correct paperwork and processing errors.
- Monitored loans to verify adequate and current insurance coverage.
- Reviewed client documentation and contracts for discrepancies and mistakes.
Skills
- Time Management
- Clerical Support
- Customer Service
- Documentation and Reporting
- Information Confidentiality
- Calendar Management
- Organizing and Categorizing
- Verbal and Written Communication
- Data Entry
- Prioritizing Work
- Excel Spreadsheets
- Microsoft Office
- Record Sorting and Filing
- Flexible and Adaptable
Timeline
Help Desk Account Manager
MIBOR Realtor Association
04.2023 - Current
Trimmer
Park embroidery designs
10.2022 - 04.2023
Closing Coordinator
Bailey & Wood Financial Group/GVC Mortgage
06.2016 - 10.2022
Escrow Specialist
Carrington Mortgage
09.2014 - 06.2016