Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyra Shipley

Parkville,MD

Summary

Dynamic and results-driven professional with a strong work ethic and proven event management skills honed at Juniata College. Adept at enhancing guest experiences through effective crowd management and operational efficiency. Recognized for exceptional customer service and teamwork, consistently fostering positive environments in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Game Day Operations Staff Member

Juniata College
01.2024 - Current
  • Coordinated logistics for event setup, ensuring efficient use of resources and smooth operations.
  • Assisted in crowd management, enhancing guest experience and maintaining safety protocols.
  • Implemented operational procedures to streamline game day processes and improve team efficiency.
  • Trained new staff on operational workflows and best practices for event execution.
  • Participated in post-game evaluations to identify areas for improvement in future events or seasons.
  • Enhanced fan experience by efficiently coordinating game day activities and events.
  • Collaborated with team members to execute successful game day operations, ensuring timely setup and breakdown of facilities.
  • Assisted in pre-game preparations such as field maintenance and equipment setup to ensure smooth gameplay conditions.

Recreation Leader

Baltimore County Recreation And Parks
01.2022 - Current
  • Assisted in organizing recreational programs and activities for community engagement.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Supported implementation of safety protocols to ensure participant well-being.
  • Facilitated communication between participants and program coordinators to enhance experiences.
  • Participated in training sessions on equipment usage and safety guidelines.
  • Maintained cleanliness and orderliness of recreational facilities and equipment.
  • Engaged with participants to foster a positive, welcoming environment during activities.
  • Developed positive and productive relationships with kids, parents and staff.
  • Assisted in distributing materials and supplies for various recreational events.
  • Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
  • Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations.
  • Managed front desk operations, ensuring efficient check-in and check-out processes for visitors.
  • Scheduled appointments, optimizing calendar management for staff and improving operational efficiency.
  • Maintained accurate records of visitor logs and phone inquiries, ensuring data integrity and accessibility.
  • Addressed client inquiries promptly, enhancing customer satisfaction through effective problem resolution.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.

Timekeeper/Scorekeeper

Robinson Sports
07.2024 - 07.2024
  • Managed timekeeping systems.
  • Recorded and maintained accurate scores for multiple games, ensuring data integrity.
  • Provided real-time updates to participants and spectators regarding game progress and scores.
  • Collaborated with event coordinators to streamline scoring processes and enhance efficiency.
  • Documented game actions to accurately update league, player and team statistics.
  • Conducted regular audits of timekeeping entries to maintain integrity of records.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.

Barista

Target
12.2023 - 07.2024
  • Prepared high-quality coffee beverages while maintaining cleanliness and organization of work area.
  • Trained new baristas on beverage preparation techniques and customer service standards.
  • Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
  • Provided exceptional customer service, enhancing customer satisfaction through personalized interactions.
  • Implemented new drink recipes, contributing to seasonal menu updates and customer engagement.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Shelf Stocker, Cashier

Target
12.2023 - 07.2024
  • Managed inventory levels to ensure optimal stock availability and reduce product shortages.
  • Organized merchandise displays to enhance product visibility and improve customer experience.
  • Collaborated with team members to maintain cleanliness and safety standards in stock areas.
  • Implemented efficient stocking methods to streamline replenishment processes and minimize downtime.
  • Assisted customers by locating products and providing information on promotions and sales.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Answered customer questions and provided detailed product information.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Monitored store cleanliness and organization, promoting a welcoming environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Special Needs Assistant/Child Caregiver

Baltimore County Therapeutic Recreation
05.2024 - 06.2024
  • Supported individuals with disabilities in recreational activities, promoting engagement and social interaction.
  • Collaborated with therapists to implement tailored therapeutic programs for diverse needs.
  • Assisted in the development of inclusive activity plans, ensuring accessibility for all participants.
  • Monitored participant progress, providing feedback to enhance program effectiveness and individual growth.
  • Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
  • Delivered personalized behavioral and emotional support to individual students to enable positive learning outcomes.
  • Provided compassionate care to individuals with diverse needs, ensuring comfort and safety at all times.
  • Monitored behavioral patterns, documenting changes to inform adjustments in care strategies.

Education

No Degree - Criminal Justice

Juniata College
Huntingdon, PA
05-2028

No Degree - Criminal Justice

University of Mount Olive
Mount Olive, NC
12-2024

High School Diploma -

Sparrows Point High School
Sparrows Point, MD
06-2024

Skills

  • Event management
  • Scheduling coordination
  • Audio-visual skills
  • Brand representation
  • Sales experience
  • Positive attitude
  • Strong work ethic
  • Teamwork and collaboration
  • Customer service
  • Time management

Timeline

Timekeeper/Scorekeeper

Robinson Sports
07.2024 - 07.2024

Special Needs Assistant/Child Caregiver

Baltimore County Therapeutic Recreation
05.2024 - 06.2024

Game Day Operations Staff Member

Juniata College
01.2024 - Current

Barista

Target
12.2023 - 07.2024

Shelf Stocker, Cashier

Target
12.2023 - 07.2024

Recreation Leader

Baltimore County Recreation And Parks
01.2022 - Current

No Degree - Criminal Justice

Juniata College

No Degree - Criminal Justice

University of Mount Olive

High School Diploma -

Sparrows Point High School

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