Transaction Specialist with over 5 years experience with involvement in settling complex client requests. Energetic about building solid client connections, driving brand faithfulness, utilizing consistent and organized practices and expanding client commitment. Skilled in managing multiple priorities with a positive attitude, adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
KYRA SPENCER
McKinney,TX
Summary
Overview
17
years of professional experience
1
Certification
Work History
JPMorgan Chase
Transaction Specialist
07.2021 - Current
Job overview
- Identify and correct data entry errors or report them to supervisors.
- Analyze the information to determine the accuracy and completeness of the work
- Verification of controls through customer-specific processing instructions
- Prepare work packages by removing payments and forms from envelopes
- Verify controls against customer-specific processing instructions
- Match the control images to the corresponding material while validating the image quality
- Enforce productivity and quality standards
In addition to individual responsibilities, contribute to the achievement of the team's goals - Operate in all production areas / departments where necessary
- Judge routine activities, but report non-routine situations to a supervisor and / or manager
- Enter the data correctly and efficiently into the system
- Prepare documents in the correct order following job aids for accuracy and completion
- Using 10-key encryption, keep typing speeds of 40 wpm or more
- Gather, organize and verify the accuracy of the date before entering it.
Manpower
Remittance Processor
05.2016 - 07.2021
Job overview
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Perform duties received by contractor
- Maintain 100% accuracy and production goals
- Ensure due diligence to client is upheld
- Practice integrity at all times
- Collaborate with colleagues to process applications for client in a timely fashion
- Ensure to minimize errors and mistakes
- Sort through documents and verify information is accurate and true
- Analyze data to decide precision and completeness of work
Nordstrom
Team Lead
05.2013 - Current
Job overview
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Deliver excellent service by assisting customers with a variety of transactions through a consistent and user-friendly experience
- Listen and respond to customer needs
- Maintain an active awareness of the merchandise available in the department and store
- Handle all customer concerns in a proactive, positive manner
- Trained and coached new hires to prepare for job task
- Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges
- Worked as a team member performing cashier duties, product assistance and cleaning
- Assist colleagues with day-to-day activities
State Farm Mutual Automobile Insurance Company
Claims Specialist
06.2016 - 05.2017
Job overview
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Handle a large volume of calls in a collaborative team setting
- Gather and document loss information.
- Adhere to phone time and scheduling
- Provide remarkable experience to customers
- Communicate and follow scripts to customers, staff, and associates by phone
- Review insurance policy to determine coverage.
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors
Education
University of PhoenixTempe, AZ
Bachelor of Science from Criminal Justice Administration
10.2022
University Overview
- Dean's List (Fall 2022)
- 3.5 GPA
Northern High SchoolDetroit
High School Diploma
06.2007
University Overview
Skills
- Data Verification
- Rewards Programs
- Financial Services
- Transaction Verification
- Health Saving Accounts
- Employee Coaching and Motivation
- Overseeing Employees
- Product and Service Knowledge
- Monthly Audits
- Critical Thinking
- Complex Problem-Solving
- Story Development
- Customer Engagement
Certification
Employment Law Certificate (2022)
Texas Notary Public (2020)
Timeline
Transaction Specialist
JPMorgan Chase
07.2021 - Current
Claims Specialist
State Farm Mutual Automobile Insurance Company
06.2016 - 05.2017
Remittance Processor
Manpower
05.2016 - 07.2021
Team Lead
Nordstrom
05.2013 - Current
University of Phoenix
Bachelor of Science from Criminal Justice Administration
Northern High School
High School Diploma
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