Kyra Stubbs
Alton
Summary
Dedicated professional with a strong background in customer relationship management and financial follow-up. Adept at resolving billing discrepancies, ensuring accurate accounts, and enhancing payment turnaround times to support organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
North End Teleservices
Omaha
08.2020 - Current
- Serve as a contracted representative for Union Pacific, managing customer communication and financial follow‑up related to Freight, Detention, and Accessorial charges.
- Contact customers with outstanding balances to resolve billing issues, secure payments, and maintain accurate accounts receivable records.
- Review and verify PODs (Proof of Delivery) and BOLs (Bills of Lading) for Loup operations to determine eligibility for loading and unloading compensation on semi‑truck moves.
- Apply customer payments accurately and efficiently, ensuring proper allocation across multiple charge types and accounts.
- Investigate, document, and dispute incorrect or inconsistent invoices to protect revenue and maintain billing integrity.
- Utilize working knowledge of railcars, intermodal operations, and semi‑truck logistics to support billing decisions and customer communication.
- Collaborate with internal teams to resolve discrepancies, streamline billing workflows, and improve overall payment turnaround times.
Hotel Front Desk Clerk
Fairfield Inn & Suites by Marriot
Council Bluffs
07.2019 - 07.2020
- Managed front‑desk operations, including guest check‑ins, check‑outs, room assignments, and reservation updates with a focus on excellent customer service.
- Processed payments for guest stays, handled billing inquiries, and ensured accurate posting of charges and receipts.
- Supported housekeeping operations by cleaning guest rooms when needed and maintaining high standards of cleanliness and presentation.
- Oversaw hotel laundry tasks, including washing, drying, folding, and organizing linens to support daily room turnover.
- Prepared, cooked, and served the continental breakfast during overnight shifts, ensuring food safety, proper setup, and a positive guest experience.
- Responded to guest requests and concerns promptly, resolving issues to maintain satisfaction and uphold hotel service standards.
- Maintained lobby and common areas, ensuring a welcoming, organized, and professional environment for all guests.
In-Home Nanny
Self Employed
Council Bluffs
01.2014 - 07.2019
- Provided long‑term nanny care for multiple children, building strong, trusting relationships with both kids and parents.
- Managed before‑school and after‑school routines, including wake‑ups, transportation, homework support, and structured after‑school activities.
- Prepared daily meals and snacks, ensuring safe food handling and meeting individual dietary needs or preferences.
- Delivered overnight childcare, maintaining consistent routines, monitoring safety, and handling bedtime and morning responsibilities independently.
- Coordinated school drop‑off and pick‑up schedules, extracurricular activities, and family logistics with reliability and punctuality.
- Supported children’s emotional, social, and developmental needs through positive engagement, age‑appropriate activities, and clear communication.
- Maintained a clean, organized, and child‑friendly environment, balancing playtime, learning, and household expectations.
Childcare Provider
Sheryl K Johnson Childcare Center
Council Bluffs
02.2012 - 01.2014
- Provided daily care for a classroom of two‑year‑olds, supporting their social, emotional, and developmental growth in a structured environment.
- Managed and documented diaper changes in accordance with health, safety, and licensing requirements.
- Prepared and served breakfast, snacks, and lunch, ensuring safe food handling and meeting individual dietary needs.
- Planned and led age‑appropriate activities, including sensory play, early learning exercises, and creative projects.
- Read to children daily to support early literacy, language development, and engagement.
- Supervised playtime and guided positive interactions, promoting sharing, cooperation, and safe behavior.
- Maintained a clean, organized classroom environment and followed all childcare center policies and state regulations.
Childcare Provider
Kids & Company
Council Bluffs
05.2009 - 02.2012
- Provided daily care and supervision for school‑aged children from kindergarten through 6th grade in a structured before‑ and after‑school program.
- Prepared and served breakfast and snacks during the school year, ensuring safe food handling and meeting individual dietary needs.
- Served breakfast, snacks, and lunch on non‑school days and throughout the summer program, maintaining smooth mealtime routines.
- Designed and implemented age‑appropriate activity plans, including educational projects, crafts, games, and group activities tailored to a wide range of developmental levels.
- Supported children’s social and emotional development by fostering positive interactions, conflict resolution, and inclusive play.
- Ensured a safe, organized, and engaging environment by monitoring behavior, enforcing program rules, and maintaining clean activity spaces.
- Communicated regularly with parents and staff to coordinate schedules, share updates, and support each child’s needs.
Education
High School Diploma -
Abraham Lincoln High School
Iowa05-2010
Some College (No Degree) - General Studies
Iowa Western Community College
Council Bluffs, IASkills
- Customer relationship management
- Invoice dispute resolution
- Payment processing
- Freight operations knowledge
- Proof of delivery verification
- Billing accuracy improvement
Timeline
Customer Service Representative
North End Teleservices
08.2020 - Current
Hotel Front Desk Clerk
Fairfield Inn & Suites by Marriot
07.2019 - 07.2020
In-Home Nanny
Self Employed
01.2014 - 07.2019
Childcare Provider
Sheryl K Johnson Childcare Center
02.2012 - 01.2014
Childcare Provider
Kids & Company
05.2009 - 02.2012
High School Diploma -
Abraham Lincoln High School
Some College (No Degree) - General Studies
Iowa Western Community College