Kyra Sullins
Crowley,TX
Summary
To secure a position as a Customer Service Representative or Collector within a reputable organization, where I can leverage my skills in customer service and debt collection to contribute to the team's success. I aim to expand my knowledge and skills in these areas while delivering exceptional service to customers and effectively managing collections processes.
Overview
7
7
years of professional experience
Work History
Supervisor
Bath & Body Works
Burleson, TX
10.2021 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Create new strategies for improving customer service standards within the organization.
- Train new employees on company policies, job duties, and performance expectations.
- Comply with company policies, objectives and communication goals.
- Act as a liaison between upper management and staff, facilitating open communication.
- Identify needs of customers promptly and efficiently.
- Determine consumer needs to provide products and services appealing to larger market.
- Organize and restock Walls
- Sort and Organize inventory
- Accept and process shipment
- Open and close store
Guest Service Associate
European Wax Center
Arlington , TX
05.2022 - 08.2022
- Conducted regular checks of lobby areas to ensure they are properly maintained.
- Developed strong relationships with repeat customers through positive interactions.
- Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
- Maintained a neat, clean and organized front desk area at all times.
- Ensured that all guest inquiries were answered promptly and accurately.
- Greeted guests upon arrival and checked them in to their appointments.
- Upheld company policies and procedures while ensuring compliance with safety regulations.
- Resolved any customer complaints or issues professionally and efficiently.
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted walk-in and phone guests, determining interests and needs.
Online Grocery Associate
Walmart
Crowley, TX
01.2022 - 03.2022
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Completed pickup and shopping orders for customers within local area.
- Maintained accurate records of all orders placed through the website.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Researched products and pricing to ensure accuracy of orders.
Delivery Driver
Amazon
Roseville, CA
07.2021 - 09.2021
- Assisted warehouse personnel in packing orders when necessary.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Received daily delivery instructions and route assignments from dispatch.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
Return Agent
Enterprise Rent-A-Car
Sacramento, CA
05.2019 - 07.2021
- Processed rentals and collected associated payments.
- Verified customer information for return items, including name, address and phone number.
- Attended staff meetings to stay abreast of changes in company policies or procedures.
- Process Rentals.
- Park vehicles in designated areas
- Check Vehicles for damage
- Check gas and mileage
Cashier
Sideburn Barbeque
Sacramento, CA
11.2018 - 03.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Prepared Meals
- Restocked cups, plates, bowls, and silverware
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Student Volunteer
UC Davis
Sacramento, CA
09.2017 - 02.2018
- Greeted visitors, answered phones, and responded to inquiries in a professional manner.
- Relieved receptionist by answering phones and directing callers to requested contacts.
- Take patients to their vehicles.
Education
GED -
Inderkum High School
Sacramento, CA06-2018
Skills
- Customer Service
- Active Listening
- Problem-Solving
- Reliability
- Coaching
- Creative Thinking
- Training
Timeline
Guest Service Associate
European Wax Center
05.2022 - 08.2022
Online Grocery Associate
Walmart
01.2022 - 03.2022
Supervisor
Bath & Body Works
10.2021 - Current
Delivery Driver
Amazon
07.2021 - 09.2021
Return Agent
Enterprise Rent-A-Car
05.2019 - 07.2021
Cashier
Sideburn Barbeque
11.2018 - 03.2019
Student Volunteer
UC Davis
09.2017 - 02.2018
GED -
Inderkum High School
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