Kyra Sweeney
North Tonawanda
Summary
Energetic and customer-focused, with natural ability to connect with people and address their needs. Possesses foundational understanding of customer service principles and adept at handling transactions and resolving conflicts. Committed to enhancing customer satisfaction through efficient and seamless cash transactions.
Overview
3
3
years of professional experience
Work History
Lead Service Associate
Rite Aid
Tonawanda
06.2022 - Current
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Managed client accounts by updating information and processing transactions accurately.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Tonawanda High School
Tonawanda, NY06-2023
Skills
- Customer service
- Work Ethic and Integrity
- Complaint handling
- Basic Math Competence
- Sales experience
- Client relationship building
- Payment processing
- Returns and refunds
- Multitasking and organization
- Cash Handling
- Cash Register Operation
- Attention to detail
- Patience and Empathy
Languages
English
Full Professional
American Sign Language
Limited
Timeline
Lead Service Associate
Rite Aid
06.2022 - Current
High School Diploma -
Tonawanda High School
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