Kyra Thompson
Atlanta,GA
Summary
Proven track record in enhancing customer satisfaction and team performance, notably with Okays Cleaning. Skilled in commercial and residential cleaning, alongside exceptional customer service abilities. Demonstrated critical thinking and problem-solving skills, leading to increased efficiency and positive client feedback. Achieved significant repeat business through strong work ethic and initiative.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cleaning Contractor
Okays Cleaning
10.2022 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Leasing Consultant
T.i Assest Management
05.2019 - 06.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Daycare Teacher
Ms Niecy's Daycare
03.2018 - 01.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Shift Manager
Global Concession
04.2017 - 12.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Associate of Science - Occupational Science
Le Cordon Bleu College of Culinary Arts - Tucker
Tucker, GA05.2013
Skills
- Strong Work Ethic
- Commercial cleaning proficiency
- Residential Cleaning Experience
- Motivation and Initiative
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
Accomplishments
- Supervised team of 16 staff members.
- Confidence enhancing/ team building activities
- Successfully passed life skills course
- Presidential physical fitness 5 times, drill team,
Basketball team, Track team - Awarded MISS Y.C.A
- Le Cordon Bleu Great American Bake sale
Certification
- First Aid/CPR Certified
Timeline
Cleaning Contractor
Okays Cleaning
10.2022 - Current
Leasing Consultant
T.i Assest Management
05.2019 - 06.2022
Daycare Teacher
Ms Niecy's Daycare
03.2018 - 01.2019
Shift Manager
Global Concession
04.2017 - 12.2018
Associate of Science - Occupational Science
Le Cordon Bleu College of Culinary Arts - Tucker
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