Kyra Tracey
Dover,PA
Summary
Dedicated Server at Hoss's Steak and Sea House, excelling in guest engagement and efficient cash handling. Demonstrated exceptional customer service by enhancing dining experiences, leading to numerous commendations. Trained new hires, improving team performance. Skilled in multitasking and maintaining professional appearance, significantly contributing to restaurant's productivity and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Server
Hoss's Steak and Sea House
12.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Processed orders and sent to kitchen employees for preparation.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
No Degree - Certified Nursing Assistant
Harrisburg Area Community College
York, PA10-2024
High School Diploma -
Dover Area High School
4500 Intermediate Ave 06-2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
Timeline
Server
Hoss's Steak and Sea House
12.2022 - Current
No Degree - Certified Nursing Assistant
Harrisburg Area Community College
High School Diploma -
Dover Area High School
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