Kyra Tramontana
Royersford,PA
Summary
Accounts Receivable Specialist bringing four years of experience carrying out all AR functions in high volume environments and six years of experience with medical billing processes and terminology. Proficient in resolving billing issues, tracking payments, and reconciling accounts.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Specialist
Main Line Health
Newtown Square, PA
09.2022 - Current
- Recoup over $100,000 in denied professional claims for all payer types including Commercial, Medicare, and Medicaid.
- Monitor multiple assigned work queues daily to ensure timely claim filing and follow-up while thoroughly documenting all billing activities performed.
- Appeal claim denials by utilizing payer portals, communicating with provider service representatives over the phone and e-mail, and by mailing/faxing appeal requests when necessary.
- Stay up-to-date with payer policies and procedures to maximize reimbursement.
- Identify and research denial trends and relay them to management in order to reduce future denials and initiate payer projects when needed.
Cash Posting Specialist
Theraplay, Inc (Acquired by Ivy Rehab)
West Chester, PA
12.2021 - 09.2022
- Assisted in month-end closing procedures to achieve timely completion of financial statements for senior management review.
- Played an instrumental role during first month of employment to balance the company's year-end financial records for their first time.
- Performed daily cash reconciliations to ensure the accuracy of figures reported in Excel by comparing them to bank account statements each month (over $3,000,000 monthly.)
- Manually posted payer payments, patient payments, and denials in accordance with the EOB.
- Worked closely with Accounts Receivable and Accounts Payable by identifying and communicating denial trends and required refunds.
Billing Specialist
Behavioral Health Choices (Acquired by LifeStance)
King of Prussia, PA
06.2021 - 12.2021
- Posted all insurance and patient payments to the appropriate account (over $400,000 monthly.)
- Ensured claims were processed in accordance with the contracted fee schedule and patient's plan benefits.
- Submitted and followed-up on claim investigations and appeals.
- Reviewed and corrected claims that had been rejected from the clearinghouse to ensure timely filing.
- Generated regular aging reports to address outstanding balances over 60 days.
- Answered all patient billing questions and prepared itemized statements when requested.
- Processed patient refunds.
Lead Intake Coordinator
Behavioral Health Choices (Acquired by LifeStance)
Wayne, PA
09.2020 - 06.2021
- Trained and supervised intake coordinators and other front desk staff.
- Assisted with orienting new clinicians in a satellite office.
- Provided regular reports and updates to upper management regarding the intake department's performance and needs.
- Monitored a high-volume phone line with empathy, professionalism, and efficiency.
- Created and adhered to a comprehensive screening script to schedule new patients appropriately.
- Created electronic charts for new patients and ensured all necessary information was collected and accurate.
- Explained the office's policies thoroughly and answered all questions.
- Refined the existing new patient paperwork and facilitated the transition to DocuSign to improve patient experience and the company's record keeping.
- Maintained the schedules and availabilities of 10 psychiatrists and 31 therapists across four outpatient offices.
- Handled all patient information in compliance with HIPAA.
Medical Receptionist
Behavioral Health Choices (Acquired by LifeStance)
King of Prussia, PA
07.2019 - 09.2020
- Assisted with the transition from paper charts to electronic charts.
- Monitored a multi-line phone system and returned all voicemails timely.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled new and existing patients.
- Checked in patients whilst verifying demographic information, insurance information, and collecting account balances.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Interacted with pharmaceutical representatives to coordinate luncheons with physicians.
- Oriented and trained new front desk employees.
- Handled all patient information in compliance with HIPAA
Administrative Assistant
Ramesh B. Eluri MD, PC Psychiatry & Psychology Services
Pottstown, PA
02.2018 - 07.2019
- Answered multi-line phone system, routing calls, and delivering messages to staff.
- Greeted, checked-in, and scheduled existing patients.
- Processed and applied payments to patient accounts, while keeping a daily cash log.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data, and performed other administrative tasks as needed.
- Interacted with pharmaceutical representatives to coordinate luncheons with physicians.
- Handled all patient information in compliance with HIPAA.
Education
Associate of Science - Healthcare Administration
Montgomery County Community College
Current
High School Diploma -
Spring-Ford High School
06.2013
Skills
- Experienced with all steps of the revenue cycle process
- Experienced with billing to commercial, Medicare, and Medicaid insurance plans
- Proficient with various Microsoft Office applications (Outlook, Teams, Word, Excel, OneNote, and SharePoint)
- Strong written communication skills
Timeline
Accounts Receivable Specialist
Main Line Health
09.2022 - Current
Cash Posting Specialist
Theraplay, Inc (Acquired by Ivy Rehab)
12.2021 - 09.2022
Billing Specialist
Behavioral Health Choices (Acquired by LifeStance)
06.2021 - 12.2021
Lead Intake Coordinator
Behavioral Health Choices (Acquired by LifeStance)
09.2020 - 06.2021
Medical Receptionist
Behavioral Health Choices (Acquired by LifeStance)
07.2019 - 09.2020
Administrative Assistant
Ramesh B. Eluri MD, PC Psychiatry & Psychology Services
02.2018 - 07.2019
Associate of Science - Healthcare Administration
Montgomery County Community College
High School Diploma -
Spring-Ford High School
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