Kyra Wilson
Arlington,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level Administrative Assistant position to help launch career while achieving company goals.
Overview
7
7
years of professional experience
Work History
Pre Surgical Services Patient Liaison Document Analysis
Inova Pre-Procedural Evaluation Clinic
Fairfax, VA
10.2023 - Current
- Communicate effectively with nurses and physicians to schedule phone interviews prior to procedures
- Used knowledge of insurance carriers to determine appropriate preoperative testing sites for surgical patients as well as communicated with testing sites to obtain medical records prior to procedures
- Increased daily productivity by using new software and assisted training in software updates
- Working with a team to obtain medical records for patients for three hospitals in a timely manner prior to surgical procedures.
- Facilitated communications between healthcare providers, administrative staff, case managers, social workers., regarding patient care plans.
- Ensured compliance with HIPAA regulations concerning confidential data sharing among healthcare personnel.
- Performed clerical duties such as filing paperwork and updating patient files in the electronic health record system.
Patient Service Representative
Patient First
Falls Church, VA
04.2023 - Current
- Communication information about billing policy, accepted insurances, registration process, and updating medical records as needed
- Accurately register patients in a timely manner while providing excellent customer service and empathy in their time of need
- Thoroughly answering any billing, insurance, or patient first policies as needed
- Discharging the patient and processing incurred charges
- Completing all cash management duties to include counting and accounting for money collected at the end of the shift
- Receiving, sending, and distributing correspondence as directed
- Filing and scanning medical documents and office forms as directed.
- Assisted with the completion of medical forms and records.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Patient Access Associate 2
Lorton Station Family Medicine
Lorton, VA
05.2022 - 09.2023
- Improved inefficiencies and minimized errors by changing workflow process while using logical processes to identify the causes for error and developing solutions.
- Interviewed patients to secure and document required medical, financial, demographic, and insurance information.
- Communicated scheduling changes to patients, staff, and physicians in a timely and professional manner.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Performed administrative tasks such as scanning documents into the EHR system.
Receptionist/Accounting Assistant
Culpepper Garden
Arlington, VA
10.2019 - 05.2022
- Answered phone inquiries, taking messages and forwarding calls as needed
- Scheduled and confirmed appointments for tenants
- Maintained a calendar for various campus activities and departments
- Maintained an electronic and paper roster of staff and tenants, location and status
- Screened visitors and staff to maintain a safe environment with COVID restrictions
- Calculated and collected tenant fees to include rental and meal plan payments
- Generated statements and transaction histories as requested by tenants
- Processed payments and distributed funds to accounts in an appropriate and timely manner.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Keyholder
New York & Company
Alexandria, VA
09.2017 - 07.2019
- Performed opening and closing operations of the store by validating the funds in the cash drawer at the start and finish of shift
- Executed in-store business strategies to drive sales results and achieve individual and store goals while adhering to company policies and procedures
- Followed plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business
- Supported new hires with onboarding and training
- Participated in initiatives to achieve store shrink goals in participation with Store Management
- Performed various cashier transactions to include collection of monies for products sold
- Performed various product placement, replenishment and recovery tasks to maintain a visually appealing, easy shopping experience for our customers.
- Maintained accurate records of daily, weekly, and monthly sales figures.
Education
Bachelors Degree in Business Administration -
Strayer University
12.2023
Skills
- Dependable
- Detail-oriented
- Effective communicator
- Willing to learn new tasks and skills
- Ability to multitask
- Interpersonal skills
- Experience with Google and Microsoft platforms
- Productivity Improvement
- Front Desk Operations
- Database Management
- Insurance Verification
- Accounts Receivable
Timeline
Pre Surgical Services Patient Liaison Document Analysis
Inova Pre-Procedural Evaluation Clinic
10.2023 - Current
Patient Service Representative
Patient First
04.2023 - Current
Patient Access Associate 2
Lorton Station Family Medicine
05.2022 - 09.2023
Receptionist/Accounting Assistant
Culpepper Garden
10.2019 - 05.2022
Keyholder
New York & Company
09.2017 - 07.2019
Bachelors Degree in Business Administration -
Strayer University
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