KYRA WILSON-JEAN
Stone Mountian
Summary
Versatile and results-oriented professional with a Bachelor’s degree in Business Administration and a Master’s degree in Special Education, both from Clark Atlanta University. Over three years of experience leading projects, coordinating teams, and managing operations in educational and customer-service environments. Skilled in communication, data tracking, compliance management, and client engagement. Seeking to transition into Project Management or Human Resources, leveraging strong analytical, organizational, and leadership abilities to support cross-functional initiatives and drive business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Special Education Teacher
Peachcrest Elementary School – DeKalb County School District
08.2022 - Current
- - Lead classroom instruction and manage individualized education programs (IEPs) for students with diverse learning needs.
- - Coordinate multi-stakeholder meetings with parents, counselors, and administrators to monitor student progress.
- - Develop and implement differentiated learning strategies to meet academic and behavioral goals.
- - Utilize data to inform instruction and produce detailed progress and compliance reports.
- - Mentor support staff and foster a collaborative, inclusive classroom culture.
- - Recognized for exceptional organization, leadership, and commitment to student growth.
Remote Customer Service Representative (Part-Time)
LiveOps, Inc.
01.2020 - Current
- - Provide professional customer support to national clients through inbound and outbound communications.
- - Manage service tickets, document interactions in CRM systems, and ensure timely, accurate issue resolution.
- - Analyze client feedback and collaborate with teams to refine service processes and improve satisfaction metrics.
- - Consistently meet and exceed performance targets in efficiency, communication, and quality assurance.
Education
Master of Arts in Teaching - Special Education
Clark Atlanta University
Atlanta, GABachelor of Business Administration - undefined
Clark Atlanta University
Atlanta, GASkills
- Project Coordination & Strategic Planning
- Employee Relations & Training
- Data Management & Reporting
- Process Improvement & Documentation
- Conflict Resolution & Team Leadership
- Customer Relationship Management (CRM)
- Stakeholder Communication
- Microsoft Office Suite
- Google Workspace
- Zoom
Certification
- - Google Certified Educator (Level I)
- - Project Management Foundations – Coursera (2025)
- - Conflict Resolution & Team Leadership – LinkedIn Learning
ADDITIONAL INFORMATION
- - Experienced in leading classroom-based and remote teams with emphasis on communication, accountability, and performance.
- - Strong background in compliance documentation, progress tracking, and data-driven decision-making.
- - Proven ability to manage complex projects, deadlines, and relationships across multiple departments.
- References available upon request.
Timeline
Special Education Teacher
Peachcrest Elementary School – DeKalb County School District
08.2022 - Current
Remote Customer Service Representative (Part-Time)
LiveOps, Inc.
01.2020 - Current
Bachelor of Business Administration - undefined
Clark Atlanta University
Master of Arts in Teaching - Special Education
Clark Atlanta University