Safety administration
Mergers and acquisitions
Crisis management
Corporate governance
KYRA WOODSON
Management
Christiansburg,VA
Summary
Compassionate and experienced Program Manager at HopeTree Family Services, specializing in developing and managing programs for individuals with Intellectual and Developmental Disabilities (IDD). Skilled in creating and implementing person-centered care plans, ensuring that residents receive the highest quality of care and support tailored to their unique needs.
Proven ability to lead multidisciplinary teams, collaborate with families, and work closely with external stakeholders to provide a safe and nurturing environment. Expertise in regulatory compliance, staff training, and operational management, ensuring that all services meet industry standards and improve the lives of those served. Adept at managing complex care coordination, resource allocation, and advocating for the rights and needs of individuals with IDD.
Knowledgeable in licensing requirements for IDD services, including compliance with state and federal regulations, such as Medicaid and Medicare guidelines, local health and safety codes, and residential care facility licensing. Strong understanding of maintaining and renewing necessary certifications, ensuring the program stays up to date with all legal and operational standards.
Passionate about promoting independence, dignity, and inclusion for residents while fostering a supportive community. Known for improving program efficiency, reducing costs, and increasing resident satisfaction. Dedicated to enhancing the quality of life for people with IDD and providing families with the resources and support they need.
Overview
12
12
years of professional experience
8070
8070
years of post-secondary education
1
1
Certification
Work History
CEO/Owner
Happy Heart with Caring Hands
04.2017 - Current
- As CEO and Owner of a Home health/home care company, my daily duties included: Handling employee relations including payroll, benefits, and training
- Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Drove company vision with collaborative employee engagement techniques and strategic leadership.
- Established and oversaw strategic business actions and streamlined operations.
- Executed on-time, under-budget project management to adhere to project road map.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Kept up-to-date on regulatory changes affecting business operations.
Project/Program Manager
HopeTree Family Services
01.2022 - 03.2025
- Spearheaded and delivered large-scale, cross-functional programs, consistently achieving objectives on time, within scope, and aligned with business goals.
Collaborated with senior leadership to define and execute program vision, ensuring alignment with organizational priorities and success metrics.
Developed and managed comprehensive program plans, overseeing timelines, budgets, resources, and risk mitigation strategies to ensure seamless execution.
Built and led high-performing, cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement.
Acted as the primary liaison for program communication, providing executive leadership and stakeholders with clear, actionable updates on progress and risks.
Drove the adoption of agile methodologies, optimizing team efficiency and flexibility while maintaining focus on delivering high-quality outcomes.
Monitored and analyzed program performance, proactively identifying risks and implementing corrective actions to ensure successful delivery.
Maximized resource allocation and budget management, ensuring optimal utilization and adherence to financial goals.
Led continuous process improvements, implementing best practices that increased program efficiency and stakeholder satisfaction.
Managed vendor relationships, negotiating contracts and ensuring compliance with SLAs, regulatory standards, and program goals.
Conducted thorough post-delivery evaluations, capturing lessons learned to inform future program strategies and enhance execution.
Administration
Warm Hearth Village
01.2021 - 01.2022
- Provide clerical support to the health care center
- Provide record keeping, screen phone calls, and answer questions from residents and visitors
- Create and maintain an atmosphere of warmth, personal interest, and positive emphasis throughout the facility
- Maintain and adhere to all facility safety policies and procedures.
- Followed Occupational Safety and Health Administration regulations to promote safe work environment.
- Assisted with administration of staff compensation plans.
- Performed various financial administration and internal audit tasks.
- Recommended improved methods of budget construction and administration.
- Maintained filing systems to organize operations and administration records.
- Oversaw department operations and administration and contributed to planning of new initiatives.
HSE Administrator
AeroSteele
09.2018 - 01.2021
- Developed innovative strategies to establish best practices, promoting profitability.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Identified and led cost management initiatives to achieve quantified results.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Analyzed key performance indicators to identify effective strategies.
- Worked closely with human resources to support employee management and organizational planning.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implemented strategies to take advantage of new opportunities.
Bankruptcy Supervisor
State of Michigan
06.2013 - 10.2018
- Communicated with bankruptcy courts, trustees, and attorneys
- Stayed informed of both federal and state statues and provided explanation to clients on remaining debts and/or applied interest to debts
- Improved taxpayer experience by providing any additional information regarding discharge or dismissal of bankruptcy
- Monitored work of 20 bankruptcy representatives to assess performance, set goals and track open cases.
- High Level of training required.
- Avoided delinquencies by closely following up with bankruptcy attorneys and remaining aware of all major deadlines.
- Cultivated lasting relationship with various personnel, bankruptcy attorneys, trustees and bankruptcy court staff.
- Filed documentation on time with bankruptcy courts to avoid delays.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Drafted motions, briefs and other legal documents.
- Organized legal documents in company filing systems and databases.
- Processed closing documents and transactional documents for legal review.
- Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
- Filed pleadings and appeals with court clerks to expedite trial proceedings.
- Delivered subpoenas and coordinated law office activities.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
Associate of Business Administration - Business
Lansing Community College
Lansing, MIBusiness Administration And Management
Ecornell University
CNA License, Patient Care Tech, EKG And Phlebotomy
Career Quest Learning Center
Lansing, MIHigh school Diploma -
Waverly High School
Skills
Business Administration
Initiative and Self-Motivation
Strong Work Ethic
Customer Service
Safety Monitoring
Effective Multitasking
Policy Implementation
Staff Development
Financial Management
Performance Management
Workforce Management
Complex Problem-Solving
Time Management
Certification
Career Quest Learning Center, Lansing, MI, 2014-10-01, CNA license, patient care tech, EKG, and phlebotomy
Education and Training
other,other,other
Business Licensing
- Happy Hearts with Caring Hands LLC, #802169057, Active, 2018-03-07
- Miracle Dream House LLC, #802751783, Active, 2021-10-18
Timeline
Project/Program Manager
HopeTree Family Services
01.2022 - 03.2025
Administration
Warm Hearth Village
01.2021 - 01.2022
HSE Administrator
AeroSteele
09.2018 - 01.2021
CEO/Owner
Happy Heart with Caring Hands
04.2017 - Current
Bankruptcy Supervisor
State of Michigan
06.2013 - 10.2018
Associate of Business Administration - Business
Lansing Community College
Business Administration And Management
Ecornell University
CNA License, Patient Care Tech, EKG And Phlebotomy
Career Quest Learning Center
High school Diploma -
Waverly High School
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