Kyra Young
Pembroke Pines,FL
Summary
Adept in technical support and customer service, I leveraged my expertise at Best Buy to enhance customer satisfaction and resolve complex issues efficiently. Being skilled in database management and technical troubleshooting, my proactive approach and effective decision-making significantly improved service quality. My background also includes multitasking and organizational excellence, ensuring high-level support across various technologies.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Best Buy
Miami, FL
02.2021 - Current
- Assisted customers with product installation, troubleshooting, and usage questions.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Information Technology & IT Intern
Enterprise Hall
Remote
09.2021 - 12.2021
- Provided technical support to users with a variety of questions related to computer systems, software and hardware.
- Helped develop database solutions using SQL and Microsoft Excel.
- Carried out data conversion operations, such as file manipulation requests for different document kinds.
Customer Service
Amazon Locker
Teterboro, NJ
07.2019 - 01.2021
- Assisted customers with questions they may have.
- Manage responsibilities for the locker and location, including opening and closing the site.
- Used technologies like smartphones and handheld devices to sort, scan, and prepare orders.
- Supported customers, drivers, shippers, and delivery partners.
- Prevented and solve ongoing customer issues.
Education
Bachelor of Arts - Computer Science
Florida International University
Miami, FL12-2023
Associate of Science - Professional Studies
Bergen Community College
Paramus, NJ09-2022
Skills
- Customer support
- Technical Support
- Phone Etiquette
- Product Support/Setup
- Technical troubleshooting
- Decision-making
- Data entry
- Database Management System
- Multitasking and organization
Timeline
Information Technology & IT Intern
Enterprise Hall
09.2021 - 12.2021
Customer Support Specialist
Best Buy
02.2021 - Current
Customer Service
Amazon Locker
07.2019 - 01.2021
Bachelor of Arts - Computer Science
Florida International University
Associate of Science - Professional Studies
Bergen Community College
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