Summary
Overview
Work History
Education
Skills
Timeline
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Kyrah Carpenter

Austin

Summary

Adept at managing high-stress situations and resolving customer disputes, I enhanced loyalty and upsold services at RateGenius, demonstrating exceptional problem-solving and customer service skills. Leveraging my expertise in office management and database administration, I consistently achieved seamless operations, contributing to significant process improvements.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

RateGenius
11.2020 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Contract Specialist

RateGenius
11.2020 - 09.2023
  • Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
  • Reviewed subcontractor agreements to ensure compliance with all relevant regulations, minimizing risk exposure.
  • Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
  • Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
  • Reviewed contract plans and project specifics for thorough understanding.
  • Implemented robust tracking systems to monitor ongoing contract performance, enabling proactive identification of potential issues.
  • Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
  • Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.

Receptionist

Shade Tree RV Coatings
07.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Data Entry Clerk

Shade Tree RV Coatings
09.2021 - 07.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.

Manager

Toys R Us
04.2018 - 01.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Controlled costs to keep business operating within budget and increase profits.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Education

High School Diploma -

Hutto High School
Hutto, TX

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Scheduling
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Schedule management
  • Professional demeanor
  • Documentation and reporting
  • Typing speed
  • Office management
  • Basic accounting
  • Staff management
  • Spreadsheet tracking
  • Database administration
  • Front desk operations
  • Phone etiquette
  • Certified Microsoft office specialist
  • Multitasking and prioritization
  • Positive and professional
  • Customer service
  • Attention to detail
  • Problem-solving
  • Punctual and reliable
  • Microsoft office
  • Conflict resolution
  • Customer complaint resolution
  • Documentation
  • Word processing
  • Office supply management

Timeline

Receptionist

Shade Tree RV Coatings
07.2023 - Current

Data Entry Clerk

Shade Tree RV Coatings
09.2021 - 07.2023

Customer Service Representative

RateGenius
11.2020 - 09.2023

Contract Specialist

RateGenius
11.2020 - 09.2023

Manager

Toys R Us
04.2018 - 01.2021

High School Diploma -

Hutto High School

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Kyrah Carpenter