Overview
Work History
Education
Skills
References
Timeline
Generic

Kyrah Garrett

Farmington Hills,MI

Overview

7
7
years of professional experience

Work History

Server

Buddy's Pizza
Farmington Hills, MI
08.2018 - Current
  • De-escalates problematic customer concerns, maintaining calm, friendly demeanor.
  • Remains calm and poised during busy periods, promoting great customer service to guests.
  • Accept payment from customers, and make change as necessary.
  • Relay food orders to cooks.
  • Answer customers' questions, and provide information on procedures or policies.
  • Request information or assistance using paging systems.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Operate POS terminals to input orders, split bills and calculate totals.
  • Set up dining room to meet hospitality and service standards.
  • Answer guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicates with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Completes opening and closing checklists to facilitate smooth restaurant operations.
  • Works closely with front-end staff to assist customers.
  • Trains new team members in cash register operation, stock procedures and customer services.
  • Learn roles of other departments to provide coverage and keep store operational.
  • Provides outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Train new employees on procedures and policies to maximize team performance.

Operations Specialist

United Wholesale Mortgage
Pontiac, MI
01.2022 - 09.2024
  • Handled confidential information in a discreet manner.
  • Verified income of borrower and gathered credit information.
  • Informed customers of application deadlines, approvals and denials.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Maintained filing systems for confidential documents and records.
  • Took detailed notes in meetings and disseminated information afterward.
  • Prepared reports, presentations and other documents as required.
  • Produced high-quality written communication materials quickly and accurately.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Answered telephones, took messages and directed calls promptly.
  • Proofread documents prior to distribution ensuring accuracy of content.
  • Provided administrative support to the executive team in a timely manner.
  • Supported colleagues by providing assistance with day-to-day activities.
  • Monitored deadlines throughout the organization to ensure timely completion of tasks.

SALES ASSOCIATE

Bon-Ton
Livonia, MI
08.2017 - 05.2018
  • Kept areas neat while working and return items to correct locations following demonstrations.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Worked with fellow sales team members to achieve group targets.

Education

Bachelor of Arts - Criminal Justice

Oakland University
Rochester, MI
12-2024

Completed Coursework Towards Criminal Justice -

Oakland Community College
Farmington Hills, MI
2020

High School Diploma -

Harrison High School
Farmington Hills, MI
2019

Skills

  • Fast
  • Neat
  • Policies
  • Telephone
  • Typing
  • Staff mentoring
  • Issue resolution
  • ID verification
  • Experience in leadership
  • Improvement plan knowledge
  • Inventory coordination
  • Customer relationship management
  • Work ethic
  • Critical thinking
  • Microsoft Word
  • Training management
  • Motivational skills
  • Verbal communication
  • Integrity and honesty
  • Accountability
  • Discretion and confidentiality

References

Lamesha Jones, Former Team Lead (United Wholesale Mortgage) 248-904-2043

David Wentrack, Area Manager (Buddy's) 586-260-3951

Michael Anderson, Manager (Buddy's) 248-894-2867

Timeline

Operations Specialist

United Wholesale Mortgage
01.2022 - 09.2024

Server

Buddy's Pizza
08.2018 - Current

SALES ASSOCIATE

Bon-Ton
08.2017 - 05.2018

Bachelor of Arts - Criminal Justice

Oakland University

Completed Coursework Towards Criminal Justice -

Oakland Community College

High School Diploma -

Harrison High School

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Kyrah Garrett