Kyrah Lloyd
DeSoto,TX
Summary
Experienced Guest Services professional with a proven track record of delivering exceptional customer experiences in diverse hospitality settings. Demonstrated expertise in problem-solving, conflict resolution, and ensuring high levels of customer satisfaction. Recognized for strong team collaboration skills, adaptability, and consistent ability to achieve desired outcomes. Proficient in managing guest inquiries, reservations, and ensuring seamless operations to enhance guest services and operational efficiency.
Overview
5
5
years of professional experience
Work History
Home Health Aide
Chemana Home Health
07.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Provided transportation and appointments management.
Guest Service Representative (GSR)
Nothing Bundt Cakes
03.2023 - 02.2024
- I greeted customers as they walked in. Rung up their order of cake they preferred and cashed them out. I opened/closed the store as a GSR.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized cakes in front refrigerator.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Grabbing online orders and handing them in the customers hands.
Sortation Associate
Amazon
01.2022 - 07.2023
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Facilitated smooth package flow with efficient conveyor belt system operation and monitoring.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights, and hazardous chemical handling.
Guest Service Representative
La Quinta Inns & Suites
01.2021 - 01.2022
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Managed phone lines effectively, directing calls appropriately while maintaining a courteous demeanor.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Handled confidential information discreetly, safeguarding guest privacy during transactions and interactions.
- Collaborated with housekeeping staff to coordinate room availability and cleanliness for incoming guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
Cashier/Customer Service
Walmart
08.2020 - 04.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Hillcrest High School
Dallas, TX06.2025
Skills
- Point of sale operation
- Cash management
- Support resolution skills
- Fundamental mathematics
- Cash transaction processing
- Skilled in formatting and editing with Microsoft Word
- Effective communication
- Hospitality operations experience
- Proficient in organization techniques
- Experienced in creating PowerPoint presentations
- Guest service expertise
- Client support
Timeline
Home Health Aide
Chemana Home Health
07.2024 - Current
Guest Service Representative (GSR)
Nothing Bundt Cakes
03.2023 - 02.2024
Sortation Associate
Amazon
01.2022 - 07.2023
Guest Service Representative
La Quinta Inns & Suites
01.2021 - 01.2022
Cashier/Customer Service
Walmart
08.2020 - 04.2021
High School Diploma -
Hillcrest High School
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