Kyrah Parker
Loan Officer
Houston,TX
Summary
Experienced in customer relations and expertise in repeat clientell with over 10 years of transferable skills experience in beauty management industry. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking loan officer position. Offering excellent communication and good judgment. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of loan funding. . Motivated to learn, grow and excel in Loan origination.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Loan Consultant
The Parker Company
Houston, TX
05.2020 - Current
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
- Built positive relationships with customers by offering best financing and product options for business, personal loans.
- Educated customers about business, personal loan options, benefits and restrictions.
- Compiled documentation necessary to successfully fund over 10 loans per month.
Stylist Manager
Zayd's Hair Studios
Houston, TX
06.2010 - 03.2020
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Organized sales area and work station to showcase products and boost sales.
- Worked with men, women and children to complete air styling on daily basis.
- Sourced materials and props for photo shoots to enhance products and appearance of subjects.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Effectively designed and styled displays for standards to increase sales by 50%.
- Kept 99% customer satisfaction rate at all times for therapeutic experience through closely monitoring reactions.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Updated customer service standards to increase number of return customers and overall company profits by 99%.
- Handled payment transactions using Square system to maintain accuracy and payment processes.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Recorded notes for future reference about customer preferences and services delivered.
- Worked on at least 4 customers daily while maintaining distinguished cleanliness and organization of work areas.
- Monitored current trends to understand fashions and better serve customer needs.
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Scheduled employees to maintain adequate coverage during business hours.
- Conducted personal sessions per 2 hour to address client hair and skin issues, suggesting suitable salon services and treatments.
- Managed cash flow, business transactions, banking and accounting processes.
- Handled employee scheduling and coverage needs during business hours.
- Consistently received positive feedback from guests on performance reviews.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
Customer Service Associate
Zayd's Hair Studios
Houston, TX
06.2008 - 06.2010
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered basic technical support for clients on wide range of company products.
Education
No Degree - Cosmetology
Texas Barber College And Hairstyling School - Houston
Houston, TX 08.2008 - 05.2010
No Degree - Loan Origination
Champion School of Real Estate
Houston, TX 08.2020 - 08.2020
Skills
Team Player
Relationship building and management
Credit
Loans
Sales expertise
Loan Origination
Debt Settlement
Real Estate Loans
Affiliations
NMLS
NMLS
Nation wide License system with the united states to originate loans.
Timeline
No Degree - Loan Origination
Champion School of Real Estate
08.2020 - 08.2020
Loan Consultant
The Parker Company
05.2020 - Current
Stylist Manager
Zayd's Hair Studios
06.2010 - 03.2020
No Degree - Cosmetology
Texas Barber College And Hairstyling School - Houston
08.2008 - 05.2010
Customer Service Associate
Zayd's Hair Studios
06.2008 - 06.2010