Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Kyrah Talford

Charlotte,NC

Summary

Seeking challenging opportunities within the organization to leverage acquired skills from the past four years and contribute to its continued success. Committed to personal growth and utilizing expertise to make a meaningful impact.

Overview

10
10
years of professional experience

Work History

Customer Care Specialist

Sunbelt Rentals
11.2023 - Current
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
  • Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.
  • Directed customers to appropriate departments for additional support.
  • Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
  • Provided customers with detailed information on company products, services and materials.
  • Took ownership of customers issues to follow problems through to resolution.
  • Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.

Wholesale Specialist

Sherwin Williams
08.2018 - 06.2023
  • Responsible for product sales, stocking supplies, meeting sales calls expectations set by store management, serving customers by answering questions to assist in appropriate product selections, ensuring accurate paint selections and mixing to maintain high customer satisfaction and avoid mistints, opening and closing the store on time
  • Gathered, organized and input information into digital database.
  • Proved successful working within tight deadlines and a fast-paced environment.

Associate

Panera Bread
07.2017 - 01.2018
  • Store cashier responsible for order accuracy and item sales
  • Suggested additional items customers may want to try
  • Maintained the front area presence for cleanliness and responded to customer requests with urgency
  • Responsible for closing the restaurant and maintaining expected health standards cleaning procedures
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate

Marshall's
07.2016 - 01.2017
  • Worked in all departments throughout the store to maintain well stocked merchandise for the best customer experience
  • Answered customer questions and provided reliable holiday and weekend coverage
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Volunteer

Hickory Grove Christian School
09.2014 - 05.2015
  • Assisted kindergarten through 2nd grade students from the bus to individual classes in a safe and timely manner

Volunteer

Elevation Church
06.2014 - 08.2014
  • Worked with the camera and production crew to coordinate camera lighting and sound
  • Collaborated with the production manager to discuss details of the church services
  • Assisted with sound setup and take down prior to and after church services

Education

Bachelor of Arts - Psychology, Minor Sports Management

Southern New Hampshire University
08.2018

Skills

  • Customer Service
  • Microsoft Office
  • PowerPoint
  • Product or Service support
  • Customer service excellence
  • Inbound Customer Service
  • Problem Resolution
  • Customer Relations
  • Complaint Handling
  • Call center experience
  • Product Education
  • First Call resolution
  • Call logging
  • Email correspondence
  • Understanding Customer Needs
  • MS Office
  • Issue and Complaint Resolution
  • Administrative and Office Support
  • Calm and Professional Under Pressure
  • Call Center Operations
  • Retail store support
  • Product Knowledge
  • Service Upselling
  • Product Sales
  • Computer Skills

References

References Available Upon Request

Accomplishments

Achieved 100 reservations in one month generating over a 1.3 million dollars

Timeline

Customer Care Specialist

Sunbelt Rentals
11.2023 - Current

Wholesale Specialist

Sherwin Williams
08.2018 - 06.2023

Associate

Panera Bread
07.2017 - 01.2018

Sales Associate

Marshall's
07.2016 - 01.2017

Volunteer

Hickory Grove Christian School
09.2014 - 05.2015

Volunteer

Elevation Church
06.2014 - 08.2014

Bachelor of Arts - Psychology, Minor Sports Management

Southern New Hampshire University

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Kyrah Talford