Kyra Kala'a Andrade

As a Concierge at Four Seasons Resort Hualalai, I create personalized guest experiences by building detailed itineraries, coordinating activities, and providing tailored recommendations based on individual preferences. I work closely with a wide network of vendors to manage bookings, logistics, and last-minute changes while maintaining a high standard of service. On April 3rd, I received an LQA (Leading Quality Assurance) recognition award following an anonymous service evaluation that highlighted the consistency, professionalism, and quality of my guest interactions.

As a Marketing Manager, I spearhead the management of our social media platforms, specifically Instagram and Facebook, driving engagement and brand awareness through strategic content creation and community interaction. I successfully developed and launched our website, ensuring a user-friendly experience that effectively showcased our offerings. Additionally, I crafted compelling event content that enhanced our promotional efforts and contributed to increased attendance and participation. My role was pivotal in integrating our digital presence with overall marketing strategies to achieve measurable results.

As a dedicated team member in a fast-paced retail environment, I honed exceptional customer service skills by assisting diverse clientele with inquiries, resolving concerts, and ensuring positive shopping experience. I consistently exceeded sales targets through effective communication and product knowledge. My proficiency in cash handling and transaction processing ensured accuracy and efficiency at the point of sale. I actively contributed to inventory management efforts by monitoring stock levels and organizing merchandise displays to optimize sales performance. My ability to adapt quickly to changing priorities and solve problems on the spot further enhanced operational efficiency. These experiences have equipped me with strong interpersonal skills and a customer-centric mindset.

Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests. Took orders, made drinks, and cleaned tables after the guests’ departures. Calculated and processed the final bill, including splitting checks, running credit cards, and providing accurate change for cash payments, increasing sales revenue.