KYRA MARIE VALENZUELA
Glendale,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Physician Support Specialist
Accentcare Hospice and Palliative
05.2023 - Current
- Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
- Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
- Maintained accurate electronic health records to facilitate seamless information sharing among healthcare professionals.
- Provided exceptional customer service during phone interactions, addressing concerns with empathy and professionalism.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Mortgage Closer
Winprime Lending
05.2022 - 01.2023
- Handle as many as 30 closing files each month by effectively organizing, multitasking and prioritizing closing work.
- Verify closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Monitor pipelines to track and log status of loans.
- Compile closing packages for drafting and presentation accuracy.
- Meeting internal metrics; reviewing primary details of assigned file; escrow arrangements for property conditions; authenticating titles, ensuring and confirming correct figures are being used for loans, payoffs, and closing cost along with any special requests
- Working with various loan products such as Conventional and FHA, conforming to Underwriter's closing conditions, for title, credit reports, appraisals, and income stipulation.
Mortgage Loan Funder
Winprime Lending
12.2021 - 01.2023
- Oversee scheduling of up to 30 loans to ensure timely loan closing to satisfy home builder and borrower needs.
- Managed a monthly funding budget of $5 million
- Validate details of loan applications and closing documentation such as title reports, credit, appraisal and inspections.
Mortgage Loan Funder Assistant
Winprime Lending
07.2020 - 11.2021
- Analyze details of loan applications and closing documentation such as title reports, credit, appraisal and inspections.
- Works with underwriters to fix application problems and resolve issues.
- Collaborate with agents and escrow to ensure wire requests and funding information are completed properly.
- Maintain constant communication with escrow to ensure loan resolution.
- Generate month-end funding reports using Meridian Link
Front Desk Receptionist
ORIGIN NATURAL CARE
02.2017 - 09.2020
- Warmly welcomed 30-40 patients per shift with professionalism and provided friendly, knowledgeable assistance.
- Managed medical supply inventory, insurance records, patient charts and company files using Inflow.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
- Assisted 6 patients per hour by greeting, scheduling appointments and maintaining records and accounts.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed 3 phone lines and facilitated over 20+ calls/day with patients and staff.
- Maintained an organized and clean professional work space and waiting area.
- Coordinated pick up and delivery of express mail services, unpacked inventory, and stocked supplies.
Education
HIGH SCHOOL DIPLOMA -
Blair High School
Pasadena, CA2016
Skills
- Hospitality Services
- Time Management
- Exceptional Customer Service
- Administrative Support
- Conflict Management
- Detail-Oriented
- Microsoft Office
- Documentation accuracy
- Insurance verification
- Patient confidentiality
- Strong work ethic
- HIPAA compliance
Community Service
- Volunteered 100 hours at Huntington Memorial Hospital to gain experience in hospitality
- Participated in several Culinary Arts and Hospitality community service events
- Participated in several Junior Reserved Officer in Training Corps community service events
Certification
- Anti-Money Laundering Training for Residential Mortgage Lenders and Originators - 2022
Timeline
Physician Support Specialist
Accentcare Hospice and Palliative
05.2023 - Current
Mortgage Closer
Winprime Lending
05.2022 - 01.2023
Mortgage Loan Funder
Winprime Lending
12.2021 - 01.2023
Mortgage Loan Funder Assistant
Winprime Lending
07.2020 - 11.2021
Front Desk Receptionist
ORIGIN NATURAL CARE
02.2017 - 09.2020
HIGH SCHOOL DIPLOMA -
Blair High School