Kyre Strickland
Vandergrift,PA
Summary
Detail-oriented Service Provider with a strong focus on customer service and troubleshooting skills. Proven ability to enhance customer experiences through effective communication and preventive maintenance.
Overview
5
5
years of professional experience
Work History
Service Technician
The Wilson Group
Pittsburgh, PA
04.2024 - Current
- Diagnosed and repaired mechanical issues on various equipment
- Delivered in-person assistance to customers, enhancing service quality and satisfaction.
- Delivered phone-based assistance to enhance customer experience and streamline service processes.
- Facilitated customer service operations to ensure optimal performance and address all needs and concerns.
- Maintained accurate records of service activities and inventory management for accountability.
- Trained new technicians on operational procedures and best practices for equipment handling.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Direct Support Professional
Passavant Memorial Homes
Pittsburgh, PA
08.2022 - 09.2024
- Supported individuals with daily living activities to promote independence and enhance quality of life.
- Assisted in implementing individualized support plans tailored to each client's needs and goals.
- Monitored client behaviors and reported changes to ensure appropriate interventions were applied.
- Facilitated recreational and social activities to encourage community engagement and skill development.
- Maintained clean, safe, and well-organized patient environment.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Direct Support Professional
Not Forgotten Home & Community Services
Pittsburgh, PA
06.2021 - 08.2022
- Collaborated with multidisciplinary teams to develop strategies for behavioral management and support.
- Trained new staff on best practices in client care, fostering a supportive team environment.
- Enhanced communication methods between clients, families, and caregivers to improve service delivery quality.
- Advocated for clients' rights and preferences within various community settings, ensuring their voices were heard.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
Valley High School
New Kensington, PA06-2012
Skills
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Documentation and reporting
- Professional and courteous
- Customer relationship management
- Inventory management
Timeline
Service Technician
The Wilson Group
04.2024 - Current
Direct Support Professional
Passavant Memorial Homes
08.2022 - 09.2024
Direct Support Professional
Not Forgotten Home & Community Services
06.2021 - 08.2022
High School Diploma -
Valley High School