- Volunteering
- Hiking
- Volleyball
- Painting
- The Moon and Ocean
- Philosophy
Kyree Bell Sheppard
Maple Heights
Summary
Proactive and results-driven professional with a proven track record at Raising Canes, Giant Eagle, and Carvana. Excelled in customer service and teamwork, effectively multitasking across various roles to enhance customer satisfaction and operational efficiency. Recognized for leadership skills, notably as a certified trainer, and adept at fostering client relationships, ensuring repeat business and referrals.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Crew Member
Raising Canes
09.2023 - 02.2025
- Worked front counter, drive-thru and kitchen zone
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- After 5 months of working, I qualified to become a certified trainer (CT) who's responsibility was to coach, train, and guide new crew members the formalities of the job.
Cashier
Giant Eagle
03.2020 - 02.2025
- Welcomed customers and helped determine their needs.
- Grew and learned how to work in different departments, including front end, curbside, liquor, and stocking. I held the title of “Front End Coordinator,” which involved running the front end by assisting customers at self-checkout, keeping track of cashiers' breaks and minor meals, and ensuring that I could problem-solve in case any of the registers experienced issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Carvana
10.2021 - 06.2023
- My primary role at Carvana was as a STC (Sell to Carvana) representative. My responsibility was to assist customers in selling their vehicles. I conducted test drives to ensure the vehicles met road regulations, inspected the interior and exterior for any damage, asked questions about the vehicle's history, and provided any information that customers requested.
- Answered telephone and email inquiries from potential customers.
- Created strong relationships with clients, resulting in numerous referrals and happy customers.
Education
Associate of Arts - Liberal Arts
Bard High School Early College
Cleveland Ohio05-2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Leader
- Attentive
Interests
Timeline
Crew Member
Raising Canes
09.2023 - 02.2025
Sales Associate
Carvana
10.2021 - 06.2023
Cashier
Giant Eagle
03.2020 - 02.2025
Associate of Arts - Liberal Arts
Bard High School Early College
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