With a proven track record at Duke University, I excel in passenger safety management and conflict resolution, enhancing operational efficiency and customer satisfaction. Skilled in vehicle inspections and team leadership, I consistently prioritize safety and service, achieving significant improvements in route coordination and performance management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
School Bus Driver
Chapel-Hill Carrboro City Schools
Chapel Hill, NC
03.2024 - Current
Followed schedules and routes to maintain timely arrivals and departures.
Monitored student behavior on the bus and enforced rules consistently.
Performed pre-trip inspection and mechanical checks before scheduled run.
Managed time efficiently so that routes are completed within allotted timespan.
Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
Learned and followed school transportation procedures.
Transported students and teachers on school activity trips while exercising responsible leadership.
Obeyed DOT rules and regulations and local laws to maximize safety.
Housekeeper
Duke University
Durham, NC
06.2023 - 03.2024
Employed deep-cleaning techniques for areas in need of additional sanitation.
Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Followed safety procedures when handling hazardous materials.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Operated equipment and machinery according to safety guidelines.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Detention Officer
Orange County Sheriff's Department
Hillsborough, NC
08.2022 - 02.2023
Counseled inmates and responded to legitimate questions, concerns and requests.
Supervised daily activities of detainees, ensuring safety and compliance with facility policies.
Fingerprinted and photographed incoming and released inmates.
Conducted searches of detainees and cells for contraband, following strict security procedures.
Issued clothing, tools and other authorized items to inmates.
Performed head counts, checking cells for missing inmates.
Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
Escorted inmates from one area of the detention center to another safely and securely.
Dispatch Supervisor
National Transit transportation
Durham, NC
06.2015 - 04.2022
Analyzed operational data to identify trends and areas for improvement.
Advised personnel about accidents, weather conditions or other hazards.
Supervised driver dispatching, route planning, and vehicle tracking for driving team.
Scheduled loads according to priority and available equipment.
Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
Maintained accurate records of dispatched vehicles, drivers, routes.
Monitored incoming calls to ensure they were handled promptly and correctly.
Managed daily delivery and work schedules to maximize coverage.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Collaborated with management to determine staffing needs for optimal coverage levels.
Education
High School Diploma -
Cedar Ridge High School
Hillsborough, NC
06-2012
Skills
Event transportation
Bus route planning
Passenger safety management
Route coordination
Vehicle inspections
Background checks
Customer-oriented
Great attitude
Verbal and written communication
Coaching and mentoring
Safety procedures
Customer service
Shift scheduling
Clear communication
Performance management
Time management
Conflict resolution
Policy and procedure development
Team leadership
Certification
Class B CCDL License
Timeline
School Bus Driver
Chapel-Hill Carrboro City Schools
03.2024 - Current
Housekeeper
Duke University
06.2023 - 03.2024
Detention Officer
Orange County Sheriff's Department
08.2022 - 02.2023
Dispatch Supervisor
National Transit transportation
06.2015 - 04.2022
High School Diploma -
Cedar Ridge High School
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