Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Quality Assurance Analyst
Telus International
03.2021 - 05.2023
Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Mentored and coached team members on QA topics and strategies.
Organized and maintained work environment to allow for maximum productivity.
Fixed identified issues to improve workflows.
Adhered to standardized software quality assurance best practices, policies and processes.
Assistant Manager
Woody's Cafe - Dining Services -Rutgers University
03.2018 - 03.2020
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Social Media Evaluator
Appen Limited
11.2016 - 01.2018
Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Met multiple deadlines using strong task prioritization skills.
Tracked and analyzed social media and online marketing initiatives.
Researched and analyzed industry trends to inform search marketing strategies.
Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
Education
Information Technology
Rutgers, The State University of New Jersey
07.2019
Computer Science
Montclair State University
05.2017
Skills
Quality Assurance
Report Analysis
Search Engine Optimization
Flexible Schedule
Stock Management
Store Organization
Customer Relations
Microsoft Office Suite
Data Analysis
Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance Analyst
Telus International
03.2021 - 05.2023
Assistant Manager
Woody's Cafe - Dining Services -Rutgers University