Kyreen Harris
Atlanta,GA
Summary
Versatile and dynamic professional with a background at CSL Plasma, adept in patient registration and workflow optimization. Excelled in providing compassionate customer service and maintaining HIPAA compliance. Proven track record in enhancing patient experience and streamlining front desk operations. Skilled in Microsoft Office and laboratory safety protocols, with a commitment to continuous learning and professional development.
Diligent receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
5
5
years of professional experience
Work History
Medical Receptionist/Phlebotomy Intern/Lab Technician
CSL Plasma
06.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Improved accuracy of patient data with meticulous record-keeping.
- Supported clinical staff by promptly communicating critical test results and offering assistance in interpreting data
- Maintained current and accurate medical records for patients
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed
- Prepared samples for shipping and disposed of bodily fluids in proper container
Customer Service Representative
Macy's
03.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front Line Trainer
Hardee's
12.2019 - 01.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
Education
Associate of Science - Biology
Georgia State University
Atlanta, GA12-2024
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- HIPAA compliance
- Microsoft office
- Medical charting
- Sample Preparation
- Problem-solving
- Workflow optimization
- Laboratory safety protocols
Timeline
Medical Receptionist/Phlebotomy Intern/Lab Technician
CSL Plasma
06.2023 - Current
Customer Service Representative
Macy's
03.2022 - 06.2023
Front Line Trainer
Hardee's
12.2019 - 01.2022
Associate of Science - Biology
Georgia State University
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