Kyria Kempema
Grandville,MI
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Overview
6
6
years of professional experience
Work History
Retail Keyholder
Ulta Beauty Inc.
Grand Rapids, MI
08.2023 - Current
- Conducted regular audits of employee activities in order to maintain compliance with established policies.
- Delegated work to staff, setting priorities and goals.
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
- Developed extensive product knowledge, growing revenue and building clientele for boutiques.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Counted and balanced registers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily operations, guest service relations and IT.
- Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
- Identified and created loyalty opportunities.
Beauty Advisor/Tasker
Ulta Beauty Inc.
Grandville, MI
06.2022 - 08.2023
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Ticketed, arranged and displayed merchandise to promote sales.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Created a positive shopping experience for each customer through effective communication skills.
- Recommended, selected and located merchandise based on customer desires.
Specialty Sales Associate
Target
Grandville, MI
05.2022 - 08.2023
- Maintained knowledge of sales and promotions, return policies and security practices.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Organized displays to attract customers and promote sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Agent
New York Life Insurance Co.
VA
01.2021 - 01.2022
- Closed with new and existing clients while enrolling multiple individuals in insurance plans catering to their specific needs and life goals
- Specialized in Life, Disability, Long-Term Care, and 401(K) Rollovers
- Skilled at leveraging networking events, social media, and referrals to prospect leads, developed relationships, and schedule strategy calls
- Educated clients on insurance options and customized solutions to enroll individuals in the best plans to protect their finances, future, and loved ones
- Collaborated with insurance underwriters, comprehensive understanding of complex coverage details and underwriting guidelines
- Advanced portfolio through licensing exams and continued education.
SALES & ACCOUNT MGMT.
Universal Forest Products
DC
01.2020 - 01.2021
- Increased territory sales by over 400% in 14 months after relocating to DC
- Managed over 100 accounts spanning S
- Baltimore to VA and DC territory, servicing Home Depot and Lowe's with lumber, composite decking, and interior shiplap planks as the #1 Lumber Co
- In the USA
- Sourced sales through effective relationships within each branch location and monitored product and literature stocking levels in each account
- Tracked sales goals and analyzed data trends to convert target accounts
- Ran promos and facilitated trainings on new decking product technology
- Furloughed for Covid-19.
LEGAL INTERN
Sight Picture Tech Co.
01.2018 - 01.2019
- Gained valuable business development insight doing paralegal work for this tech startup company, detailed information confidential subject to an NDA.
ASSISTANT MANAGER
Vector Marketing
MI
01.2018 - 01.2019
- Dual Supervisor and direct Sales role, responsible for sales team operations
- Leveraged social media platforms to source qualified candidates
- Interviewed, hired, onboarded, trained, motivated, mentored, and empowered employees to be effective results-oriented sales professionals
- Collaborated with District and Regional Managers to build company culture
- Led weekly strategic team meetings to track progress and review goals
- Delivered exceptional customer service and facilitated order placement.
Education
Bachelor of Business and International Relations - Legal Studies
Michigan State University
Skills
- Promotional Planning
- Employee Training
- Sales Proficiency
- Customer Service Management
- Task Delegation
- Guest Relations
- Optimizing Team Performance
Websites
Additional Skillset
Highly detail oriented, Diligent, Disciplined, Self-motivated, Strong ability to multi-task, Reprioritize, Manage multiple fast-paced project deadlines, Skilled at budgeting, Forecasting, Optimizing business growth, Track and analyze data to identify opportunities and drive results, Exemplary leadership skills, Experienced in hiring and training, Adept at problem solving, Neutral negotiations & conflict resolution, Experienced with CRM Salesforce, Mastery of Microsoft Office Suite, Adobe, Google, Teams, Zoom
Volunteer Experience
- WOMEN'S CENTER, Northern Virginia, Organize events, assist with administrative needs, and manage their books.
- CASA, MSU, Organize, market, and host bi-annual fundraisers.
Affiliations
- Avid reader
- Co-writer/Editor of multiple book series
- Dance Instructor and Choreographer
- Amateur charcuterie artist
- Lions empathizer, Chiefs lover
Languages
Spanish
Limited
References
References available upon request.
Timeline
Retail Keyholder
Ulta Beauty Inc.
08.2023 - Current
Beauty Advisor/Tasker
Ulta Beauty Inc.
06.2022 - 08.2023
Specialty Sales Associate
Target
05.2022 - 08.2023
Agent
New York Life Insurance Co.
01.2021 - 01.2022
SALES & ACCOUNT MGMT.
Universal Forest Products
01.2020 - 01.2021
LEGAL INTERN
Sight Picture Tech Co.
01.2018 - 01.2019
ASSISTANT MANAGER
Vector Marketing
01.2018 - 01.2019
Bachelor of Business and International Relations - Legal Studies
Michigan State University
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