Kyrie Jordan
Chugiak
Summary
Friendly and adaptable professional specializing in customer service and beverage preparation. Known for strong attention to detail and ability to create a welcoming atmosphere, driving customer loyalty and repeat business. Proficient in problem-solving and cash handling, committed to maintaining a clean and organized workspace to promote safety and efficiency. Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Barista
Crush Bistro
09.2022 - Current
- Prepared espresso beverages following established recipes and quality standards.
- Operated point-of-sale system for efficient order processing and payment handling.
- Maintained cleanliness and organization of workstations to uphold health regulations.
- Assisted in training all new baristas on beverage preparation and customer service protocols.
- Collaborated with team members to create seasonal drink specials that increased sales engagement.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged scones, muffins and other food items for customer purchase.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Sales Associate
Cirlce K
02.2021 - 09.2022
- Processed transactions accurately using point-of-sale system, ensuring efficient service delivery.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization to create welcoming environment for customers.
- Managed inventory levels by restocking shelves and conducting regular stock assessments.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Cashier /Team Leader
Taco Bell
03.2016 - 11.2017
- Supervised daily operations of up to a 6 member team, ensuring efficiency and customer satisfaction.
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Managed cash handling procedures, reducing discrepancies and enhancing accuracy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Resolved customer concerns effectively, fostering positive shopping experiences and loyalty.
- Collaborated with management on inventory control measures to minimize stock shortages and excesses.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Restocked and organized merchandise in front lanes.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
Expo Runner
Hard Rock Cafe
05.2017 - 09.2017
- Coordinated logistics for timely delivery of materials and supplies during events.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
- Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
- Delivered food orders from kitchen to customers' tables.
- Collaborated with 4-6 servers to ensure timely delivery of orders, reducing wait times for customers.
- Communicated food orders to chefs to execute priorities and special requests.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Supported needs of a number of wait staff who attended to specific needs of countless customers daily.
Server
Badger Den
01.2015 - 04.2015
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure seamless meal preparation and service flow.
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash bank.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
Excel High School
Minnetonka, Minnesota11-2027
Skills
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Cleanliness
- Exceptional customer service
- Espresso machine operation
- Safe food handling practices
- Coffee expertise
- Drink customization
- Opening and closing duties
Certification
- Municipality Of Anchorage Food Handlers Training - 7/2025-7/2028
- Alaska Charr Training - 12/2023-12/2026
Timeline
Barista
Crush Bistro
09.2022 - Current
Sales Associate
Cirlce K
02.2021 - 09.2022
Expo Runner
Hard Rock Cafe
05.2017 - 09.2017
Cashier /Team Leader
Taco Bell
03.2016 - 11.2017
Server
Badger Den
01.2015 - 04.2015
High School Diploma -
Excel High School