Kyrieh Reneau
Evanston,IL
Summary
Customer-focused professional with over 10 years of experience in client support, relationship management, and administrative operations. Adept at handling high-volume customer interactions, troubleshooting issues, and ensuring compliance with company policies. Currently transitioning into the mortgage and lending industry, having completed the NMLS 20-hour pre-licensing course and actively preparing for the SAFE exam. Excited to apply strong organizational, communication, and analytical skills in a Loan Origination Assistant role.
Overview
12
12
years of professional experience
Work History
Customer Support Assistant Manager
Parus Holdings Inc.
Tempe, USA
01.2023 - Current
- Delivered high-level customer assistance, resolving complex issues and ensuring a seamless client experience
- Managed confidential customer information with precision, ensuring compliance with company policies
- Assisted clients in understanding platform features and troubleshooting issues, improving retention and satisfaction
- Maintained detailed records in CRM systems, ensuring accuracy for tracking and reporting
- Identified trends in customer issues and proposed solutions to optimize internal workflows
Teaching Assistant
Arizona State University
Tempe, USA
08.2023 - 10.2024
- Provided student support through clear guidance on coursework and assignments
- Maintained academic records and assisted in documentation tracking—skills transferable to loan processing
- Facilitated discussions and engagement, ensuring students understood critical concepts
Customer Support Team Lead
Parus Holdings Inc.
Tempe, USA
01.2022 - 12.2022
- Supervised a team of representatives, ensuring quality interactions and efficiency
- Assisted with training and onboarding, demonstrating strong leadership and communication skills
- Handled escalated customer issues, implementing solutions and maintaining client trust
Customer Support Representative
Parus Holdings Inc.
Tempe, USA
01.2013 - 12.2022
- Provided frontline customer assistance, responding to inquiries via phone, email, and chat
- Assisted customers with account setup, billing, and platform navigation
- Accurately documented interactions in CRM systems, a key skill in loan processing
Education
Bachelor’s Degree - Sociology
Arizona State University
Tempe, AZNMLS Pre-Licensing Course -
The CE Shop
OnlineSkills
- Customer Relationship & Client Advocacy
- Financial Services Compliance Awareness
- Data Entry & Accuracy in CRM Systems
- Problem-Solving & Process Improvement
- Regulatory Compliance & Confidential Data Handling
- Strong Verbal & Written Communication
- Team Collaboration & Cross-Functional Coordination
- Administrative & Organizational Support
Websites
Timeline
Teaching Assistant
Arizona State University
08.2023 - 10.2024
Customer Support Assistant Manager
Parus Holdings Inc.
01.2023 - Current
Customer Support Team Lead
Parus Holdings Inc.
01.2022 - 12.2022
Customer Support Representative
Parus Holdings Inc.
01.2013 - 12.2022
Bachelor’s Degree - Sociology
Arizona State University
NMLS Pre-Licensing Course -
The CE Shop
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