Kyriela Taylor
Arlington
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Mobile Phlebotomist
Principle Health Systems
Irving
08.2022 - 07.2025
- Collected blood samples from patients in various settings across the community.
- Ensured proper handling and storage of specimens during transportation to laboratories.
- Maintained accurate records of patient information and sample collection procedures.
- Utilized electronic health records systems for documenting patient interactions and data entry.
- Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
- Documented daily activities accurately in accordance with company policies and procedures.
Customer Service Representative/Truck Dispatcher
National Parcel Logistics
Fort Worth
12.2019 - 07.2022
- Responded to customer inquiries via phone and email promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated databases with new and modified customer data.
- Coordinated daily schedules for drivers to optimize delivery routes.
- Maintained communication with drivers regarding routes, load information and delivery updates.
Medical Debt Collector
Parallon Solutions
Columbia
08.2017 - 12.2019
- Managed collection calls to patients regarding outstanding medical bills.
- Reviewed patient accounts for accuracy and billing discrepancies.
- Developed payment plans tailored to patient financial situations.
- Educated patients on financial assistance options available to them.
- Collaborated with healthcare providers to verify patient information.
- Utilized collection software to track payments and follow-up tasks.
- Ensured compliance with HIPAA guidelines when handling sensitive patient information.
- Generated monthly reports detailing collection activity and performance metrics.
Education
Daivd H Hickman
Columbia, MO05-2015
Skills
- Electronic health records
- HIPAA compliance
- Financial assessment
- Multitasking efficiency
- Recording data
- Organization and planning
- Data entry
- Quality assurance
Timeline
Mobile Phlebotomist
Principle Health Systems
08.2022 - 07.2025
Customer Service Representative/Truck Dispatcher
National Parcel Logistics
12.2019 - 07.2022
Medical Debt Collector
Parallon Solutions
08.2017 - 12.2019
Daivd H Hickman
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