Kyrinne Powell
Pass Christian,MS
Summary
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.
Overview
6
6
years of professional experience
Work History
Work From Home Agent
Call Center
10.2022 - 04.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Work From Home Health Care
Home Healthcare Aide
04.2019 - 10.2022
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Scheduled and coordinated medical appointments.
Work From Home Agent
Roadside Assistance
02.2019 - 07.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
Work From Home Customer Service Agent
ITG
02.2017 - 02.2018
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Documented calls according to the policies of the company for use in performance measurement and business progress tracking.
Education
No Degree -
Blue Cliff College - Metairie
Metairie, LAHigh School Diploma -
Penn Foster
New Orleans, LA10.2018
Skills
- Audio Transcription
- Data Integrity
- Virtualization Security
- Website Navigation
- Customer Care
- Information Updates
- High-Volume Environments
- Telephone Etiquette
- Daily Logs
- Customer Account Management
- Client Relations Skills
- Battery Replacement
- Roadside Assistance
- Customer Feedback
- Product Availability
- Service Promotions
- Status Updates
- Client Needs Assessment
- Customer Loyalty
- Towing Vehicles
- Process Transactions
- Understanding Customer Needs
- Order and Refund Processing
- Document and Records Management
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Personal Care Assistance
- Behavior Redirection
- Patient Care
- Care Plan Assessment
- Case Management
- Medical Terminology and Equipment
- Companionship and Emotional Support
- Schedule Management
- Medical Histories and Vital Statistics
- Daily Charting
- Documentation
- Wellness Support
- Electronic Medical Record Software
- Customer Satisfaction
- Inbound Phone Call Management
- Call Center Operations
- Brand Representation
- Quality Control
- Problem-Solving Skills
- Verbal and Written Communication
- Data Gathering
- Customer Support
- Customer Account Updates
- Microsoft Office
- Providing Customer Support
- Appointment Scheduling
- Answering Questions
- Database Research
- OSHA Standards
- Claims Monitoring
- Active Listening and Communication
- Problem Resolution
- Customer Information Confidentiality
Timeline
Work From Home Agent
Call Center
10.2022 - 04.2023
Work From Home Health Care
Home Healthcare Aide
04.2019 - 10.2022
Work From Home Agent
Roadside Assistance
02.2019 - 07.2019
Work From Home Customer Service Agent
ITG
02.2017 - 02.2018
No Degree -
Blue Cliff College - Metairie
High School Diploma -
Penn Foster
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