Kyristin Rivers
Summary
Accomplished Administrative Assistant Manager at Rivers Psychotherapy Services, adept in office administration and organizational leadership. Streamlined operations, enhancing workflow efficiency by 30%. Skilled in relationship building and deadline-oriented tasks, with a proven track record in training and human resources. Demonstrates a strong commitment to quality patient care and data security.
Overview
8
8
years of professional experience
Work History
Administrative Assistant Manager
Rivers Psychotherapy Services
11.2019 - Current
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
- Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
- Managed executive calendars to strategically coordinate meetings and appointments.
Third Party Collector
Memorial Hospital At Gulfport
10.2023 - 12.2023
- Resolved disputes by conducting thorough investigations into account histories and providing clear explanations to debtors.
- Streamlined collection processes for improved efficiency and increased recovered funds.
- Attended industry conferences and workshops to stay current on trends in collections, consumer rights, and data security regulations.
- Enhanced client retention through excellent customer service skills, empathetic listening, and personalized solutions for repayment plans.
Patient Access Representative-Labor & Delivery
Memorial Hospital At Gulfport
08.2022 - 10.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Access Representative
Memorial Hospital Surgery Center
03.2022 - 08.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Patient Financial Counselor
Singing River Hospital
12.2024 - Current
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Developed customized payment solutions based on individual patient needs, promoting long-term account sustainability.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Collaborated with medical staff to ensure accurate billing codes and minimize claim denials.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Patient Access Representative ER
Memorial Hospital At Gulfport
03.2017 - 01.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Educated patients on importance of preventive health care and insurance coverage.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Youth Counselor
YMCA
09.2019 - 03.2020
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
Education
Associate of Arts -
Mississippi Gulf Coast Community College
Biloxi, MS08.2021
High School Diploma -
Gulfport High School
Gulfport, MS05.2011
Skills
- Office Administration
- Verbal Communication
- Travel Arrangements
- Document Management
- Database Administration
- Organizational Leadership
- Workload prioritization
- Relationship Building
- Deadline-oriented
- Office Management
- Operations Management
- Training and coaching
- Scheduling and calendar management
- Credit and collections
- Records Management
- Human Resources
- Payroll and budgeting
- Account Reconciliation
Timeline
Patient Financial Counselor
Singing River Hospital
12.2024 - Current
Third Party Collector
Memorial Hospital At Gulfport
10.2023 - 12.2023
Patient Access Representative-Labor & Delivery
Memorial Hospital At Gulfport
08.2022 - 10.2023
Patient Access Representative
Memorial Hospital Surgery Center
03.2022 - 08.2022
Administrative Assistant Manager
Rivers Psychotherapy Services
11.2019 - Current
Youth Counselor
YMCA
09.2019 - 03.2020
Patient Access Representative ER
Memorial Hospital At Gulfport
03.2017 - 01.2022
Associate of Arts -
Mississippi Gulf Coast Community College
High School Diploma -
Gulfport High School
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